Digital Customer Experience Project Manager (m/f/d)

Who we are

Viessmann Climate Solutions, part of Carrier Global Corporation, was founded in 1917 as a heating technology manufacturer and is now a leading global provider of efficient and systemic climate and renewable energy solutions for the residential and commercial sectors. We cover all applications: heating, cooling, ventilation, water and air quality, energy generation, and energy storage for the residential and building sectors. Our integrated solution offering seamlessly connects products and systems via digital platforms and services to create a holistic climate and energy solution, thus creating a safe and reliable feel-good climate for our users. Our employees play an active and passionate role in the energy transition. Be part of this exciting journey.

About the job

As ourDigital Customer Experience Project Manager (m/f/d) based within Carrier Climate Solutions Europe in Berlin (hybrid), you will lead the global expansion and operational scaling of Carrier’sAdobe AEM platform and core integrated technology stack.Acting as aglobal orchestrator, you bridge the gap between regions, IT, and business units to transform individual launches into a high-speed, scalable operating model. Your mission is to protect platform standards, accelerate time-to-market, and maximize the impact of our global digital investments.

KeyResponsibilities

Phase1:RolloutExecution& Localization

• End-to-End Project Leadership:Lead the planning, coordination, and execution of global AEM migrations and brand rollouts across multiple regions.

• Central Orchestration:Act as the primary interface between Global Digital Marketing, IT (Digital Technology), regional business units, and external agencies.

• Roadmap & Integration Management:Oversee deployment timelines, risk mitigation, and technical integrations (e.g., SEO, analytics, and search platforms).

• Enablement & Training:Drive Adobe AEM training and onboarding for markets and internal stakeholders to ensure a smooth transition from legacy systems.

Phase2:Post-RelaunchProduct Ownership & Strategy

• Global Product Ownership:Define the long-term strategy and evolution of the global Adobe AEM platform for Carrier post-rollout in alignment with corporate goals.

• Backlog & Requirement Engineering:Translate complex business needs into clear functional specifications andmaintaina prioritized, transparent feature backlog.

• Continuous Platform Evolution:Drive CMS lifecycle management and feature development to ensure the platformremainsstate-of-the-art for all markets.

• Performance & Optimization:Monitor platform KPIs and collaborate with stakeholders to ensure ongoing stability and post-launch optimization.

Who you are

• Experienced Digital Leader:8+ years in digital project management, with a proventrack recordof leading global, multi-region web initiatives in complex matrix environments.

• CMS & Tech Expert:Deep technical knowledge of Adobe AEM (or similar enterprise CMS) and a solid understanding of web optimization (UX, SEO, and CRO).

• Agile Product Owner:Extensive experience in Agile methodologies (Scrum/Kanban) and the ability to act as a Product Owner, translating business needs into functional specs.

• Master Orchestrator:Strong governance and stakeholder management skills, with experience bridging the gap between IT, Marketing, agencies, and local business units.

• Data-Driven & User-Centric:A customer-first mindset combined with high data literacy to analyze platform performance and drive continuous improvements.

• Multilingual Communicator:Excellent communication skills with business fluency inEnglish (C1)and professionalproficiencyinGerman (B2).

What makes us special

Our employees are the key to making our vision come alive. With that in mind,we‘ve created a range ofperksfor our employees:

• A permanent position in a successful company wherenew technologiesmeet a modern workplace culture
• You receive 30 days of paid vacation per year
• Our flexible working hours and remote working options allow you to balance work and private life
• Full ownership of your project and excellent opportunities for personal and professional growth
• Plan for your retirement: take advantage of subsidies through our employer-funded pension program.
• Climate Solutions Berlin provides a variety of benefits, including lunch specials, office catering, a job bikeofferas well as a wellbeing offering to support your sports activities.
• You can also look forward to exciting office & community events to get to know your local colleagues better and connect closer with other teams.

Our commitment to you 

Our greatest assets are theexpertise, creativity, and passion of our employees. Every day, we strive to be a great employer that attracts, develops, andretainsthe best talent. We want to create an environment where people feel they belong and where diversity and inclusion are the drivers of growth and innovation. We offer enriching career opportunities,listento our employees' feedback, and constantly challenge ourselves to improve. That's “The Carrier Way.”