Client Services Associate

Role:  Client Services Associate

Location: Bangalore, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This role will be responsible for account setup & Management, Order Support,

quote management, customer and product support.

Key Responsibilities:

• Account Set Up & Management relating to:

  • Customer Relationship Management & ERP database maintenance

  • Coordinate with Sales and customer to enter appropriate account information

• Order Support

  • Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments

  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

  • Phone support – field inbound calls regarding customer inquiries and orders

• Quote Management

• Customer & Product Support

  • Troubleshoot logistic, product and procedural issues

  • Act as a customer advocate to ensure timely delivery and engage in customer complaint process

  • Actively participate with Client Services team to establish processes and improve efficiency

  • Add value to internal and external customers.

  • Support clients program/project compliance

  • Lead qualification and follow up with Sales

  • Return Materials Authorization for post-sale services

  • Complete projects with little supervision and/or direction

  • Other tasks as assigned

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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