Customer Service Engineer

Country:

Location:

Summary
This position is for an entry-level professional in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.

Job Description

• Operating RLC & VRF technical consulting hotline to ensure that it’s always ready to receive calls from customers and partners (Authorization Service Center (ASC), dealers, contractors, …).

• Monitoring and supporting the ASC service performance to meet customer service targets (RT, FTC, TAT, ...)

• Part management to ensure availability for warranty as well as optimal inventory costs (planning, tracking purchase progress, ...).

• Checking and confirming product return requirements in accordance with regulations. Handling complaints and propose resolving ways Contacting to factory for technical related issues to improve product quality.

• Project technical supporting (installation consultancy, training, operation, …)

• Training for partners such as contractors, ASC, … (planning, budgeting, documents, …) Improving quality of ASC.

• Evaluating ASC's service performance for every jobsite for payment and performance evaluation.

• Cooperating with global and domestic teams to implement development projects when necessary (CCN, ...)

• Developing service sale opportunities for RLC & VRF products.

• Other tasks are assigned by directly supervisor

Minimum Requirements

• University/ College degree, Major in Electronic, Refrigeration

• At least 3 years prior relevant experience

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice