Position Contact Center Agent – US Payroll

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About the role

As a Contact Service Agent, you will service as first point of contact for all Payroll-related inquiries.

Role Responsibilities

• Intake and manage payroll-related enquiries from employees and Business Unit partners
• Resolve and close inquiries as first-point-of contact where possible
• Reset payroll employee self-service passwords
• Provide a high level of support by ensuring all enquiries are responded to in an efficient, professional, and timely manner
• Liaise effectively with Payroll Team to ensure inquiries are resolved in a satisfactory manner.

Minimum Requirements

• Great command of spoken and written English.
• High School degree or equivalent.
• 3+ years customer service experience in a call center setting (or in a similar environment helping customers over the phone), using ticketing tools such as (but not limited to): Service Now, or Salesforce.
• Experience with payroll systems.
• Basic knowledge of Payroll.
• Excellent customer service skills.
• Good command of MS Office.
• Strong written and oral communication skills.
• Strong analytical skills, accuracy, and attention to details.
• Strong customer focus and technical aptitude; sense of urgency; strong organizational skills.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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