Area Manager - Philadelphia

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Area Manager - Philadelphia

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Carrier Commercial Services has an opening for an experienced HVAC Commercial Area Manager for Philadelphia. This position has profit & loss responsibility for an HVAC multi-million-dollar revenue responsibility. It is responsible for growing the market share of the Carrier Commercial Services business in focus areas through new business development working in conjunction with the sales organization. Products and services include Repair Service, Maintenance Contracts, and modernization projects. The ideal candidate will have strong business acumen, including a detailed understanding of the technical sales process and operations management. 

Job Responsibilities:

• Lead Operations team in execution of sales commitments and work orders
• Partner with sales organization to develop and execute strategic plan to drive market growth in assigned area based on revenue and EBIT plans for the area
• Accountable for technician productivity, order completion, connecting digital assets and customer retention.
• Maintain client relationships based on professional credibility and product knowledge
• Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services.
• Collaborate with internal teams to ensure alignment with customer needs and expectations
• Forecast, monitor, and document financial performance against plan
• Maintain culture of safety and continuous improvement
• Ensure customer satisfaction by on-time performance and delivery to customer commitments
• Responsible for ensuring daily DMB meetings are happening for all markets within their area (in either one or multiple meetings). The Area Manager is a required attendee for these meetings.
• Monitor all core KPIs outlined in Daily Management Board (DMB) cadence and assign actions to improve if any of the KPIs are below the target specified in the DMB.
• Partner with leadership and discuss performance on DMB KPIs and actions to improve on any underperforming KPIs. AOM should proactively come prepared to discuss these items via the action card.
• Responsible for ensuring Schedule and Optimization guidelines & best practices are followed.

Required Qualifications

• Bachelor’s degree with 4 years Operations work experience or High School Diploma with 8+ years’ Operations work experience. 
• 3+ years’ experience in direct report management.
• Ability to travel up to 10% of the time.

Preferred Qualifications:

• Customer-centric mindset
• Proactive and able to balance multiple priorities
• Able to build strong relationships across industries and functions
• Excellent communicator – oral, written, etc.
• Competent understanding of financial and accounting principles
• 5+ years’ experience in HVAC operations leadership
• Strong experience in Microsoft Office Suite, Salesforce, and SAP

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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