Area Service Manager- RAC/ VRF

Country:

Location:

Role:  Service Delivery- VRF/ RAC

Location: Gurgaon, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This role will be handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

Key Responsibilities:

• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

• Spares planning for Dealers & Audit on Regular basis

• Meeting with Distributors & Sub dealers on Monthly basis

• Reconciliation of Dealer account at service end.

• Maintaining service Call and evaluating TAT for all Dealers daily basis & improvement plan.

• Resolving Customers problems and improve customer service.

• Should have technical Knowledge on RAC & VRF , Technical site visits for support.

• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

• Maintaining strong relationships with dealers, and sales representatives.

• Training to new Technicians on Carrier Product & EH&S.

• Traveling to Upcountry location on basis of requirements.

• Should has 5-7 Years of Experience in Airconditioning Service

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice