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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

The SDPM will work across a diverse cross-functional group of stakeholders to build new digital products and services geared towards enabling a rich data platform to power innovative experiences. In this role, you will work backwards from the new discovery of customer needs and digital product roadmaps to identify and deliver foundational services before they are needed. You will support build vs. buy analysis and guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into actionable steps that drive product development speed.

As SDPM, you will foster strong relationships with product marketing, partners, architects, engineers, designers, and business leaders to help design and develop products and services that enable speed to market, economies of scale, consistent user experiences and improved asset performance. You are responsible for guiding products and services throughout discovery and execution cycle, focusing specifically on analyzing, positioning, launching, supporting, and continuously enhancing solutions to meet customer and stakeholder needs.

This position will focus specifically on the successful definition, delivery and evolution of the cornerstone of Carrier’s Abound strategy. You will have deep experience in managing API’s, SDK’s and tools as a product to enable internal and external stakeholders with easily accessible development resources and rich access to data and services. Must have experience in partner enablement and a keen balance of both pragmatic business sense and strong credibility with developers and technical audiences. You rarely build once; you always think about re-use and scale with a platform mindset and product eye. 

Key Responsibilities: 

• Champion the definition, delivery and evolution of Abounds core platform and services
• Solid technical product management background and agile methodologies
• Identify problem statement and address that need with platform offerings
• Assessing growth opportunities for products and services across the enterprise
• Create bold visions and strategies for digital products, identifying forward-thinking opportunities
• Deliver customer-data-centric strategies that drive revenue, conversion, engagement and retention
• Work with customers and application product managers to understand needs and ensure strategies will be effective
• Structure and execute against detailed product roadmaps, breaking down high-level product goals into executable units of work for designers and developers
• Manage product execution, working closely with engineering, program management, UX, and partner teams to foster the best experience for our users
• Launch new products and features, test their performance, and iterate quickly
• Work collaboratively across functions and BU’s to ensure strategy is fully aligned, earning consensus and support from leaders and stakeholders
• Practice agile development methodologies, coaching others as needed

Key skills:

• Deep experience in sensors, IoT devices and ecosystems and MQTT
• Experience in managing cloud platforms, API’s (incl. REST, GraphQL) and SDKs as products 
• Working knowledge of the management of development portals such as Tyk and GitHub
• Hands on experience creating simple web and mobile applications for demonstrations 
• Understanding of ETL, data types, data warehouses, lake and data modeling in AWS
• Strong analytical, strategic, and creative problem-solving skills
• Business, financial, and technical acumen, with focus on results and outcomes
• Business owner mentality, willingness to roll up sleeves to do whatever is necessary
• Effective communication with key stakeholders and ability to influence multiple stakeholders without direct authority.
• Understanding of how new technologies can shape companies and deliver growth
• Passion about cloud and mobile technologies to generate strategic differentiation
• Experience managing multiple, concurrent product roadmaps and stakeholders
• Direct experience working on an agile software development team
• Experience working with and managing remote, globally dispersed teams
• Ability to thrive in a fast-paced environment with multiple competing priorities

Location considerations:

• US East Coast location highly preferred and East Coast Time zone hours will be expected.
• Fully remote with required travel to Atlanta or West Palm Beach at minimum on a quarterly basis. 

Required Qualifications:

• 5+ years hands on working with development portals, API’s and SDK’s
• 5+ years hands on working knowledge cloud platforms
• 5+ years managing roadmaps and requirements for cloud services and applications
• 5+ years creating use cases and translating to key technical requirements
• 5+ years of digital or software product experience including experience in product management and/or product owner role
• 3+ years of proven, hands-on experience in Agile methodologies
• 2+ years experience working with remote and globally distributed teams
• High School Diploma or GED

Preferred Qualifications:

• Pragmatic Marketing PMC certification
• Understanding of building management hardware and software products
• Pre-existing experience and/or demonstrated aptitude for learning digital tools such as Aha! Jira, Confluence, Miro, LucidChart, etc
• Demonstrated knowledge of User Experience fields of research, interaction design and creative design
• Comfortable in engaging and presenting to C-Suite audiences 
• Experience bringing innovative, impactful products to market
• Great communication – you can “translate” bi-laterally across business stakeholders, design colleagues and development and engineering teams
• Be bold – identify and communicate misses where the team needs to pivot as well as underserved opportunities where the team should take greater risks and push forward
• Business acumen – desire to understand how every new feature will delight customers and impact the business
• Technology passion – innate drive to learn and test out new technologies
• Detail oriented – you can see the big picture but also sweat the small stuff

Preferred Education & Certification:

• Bachelor’s degree in applicable discipline highly desired.
• Agile Product Owner and/or Scrum Master certified or have “on the job” experience.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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