Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.

Don’t hesitate to apply. Please submit your CV in English if possible. The interview will take place on-site in Brasov with a Romanian-speaking manager. English is not required for this position.

Your Impact

As a Service Technician, you will play a key role in ensuring the reliable operation, quality, and performance of our technical solutions. Your work will directly impact customer satisfaction, operational excellence, and business continuity.

• Providing on-site and remote technical consulting to customers, installers, and key stakeholders.

• Performing commissioning (PIF), service, maintenance, and repair activities for company equipment in accordance with applicable regulations and service contracts.

• Supporting installation processes on construction sites to ensure correct setup and compliance with technical and legal standards.

• Managing and resolving complex technical issues, including escalated and high-impact cases.

• Coordinating and prioritizing service activities to ensure efficient use of manpower and resources.

• Handling quality-related issues at the highest level of complexity and contributing to continuous improvement plans.

• Cooperating with internal teams (e.g. sales/quotation teams) to identify spare parts and provide technical expertise.

• Preparing service and intervention reports and resolving technical complaints.

• Supporting training, audit, and assessment activities to ensure effective implementation of internal controls.

• Communicating updates and recommendations to senior stakeholders when required.

Candidate Profile

To succeed in this role, you bring strong technical expertise, a proactive mindset, and the ability to work independently in a customer-focused environment. We are looking for someone who has:

• Solid technical and product knowledge, preferably in service, commissioning, or maintenance of technical equipment.

• Experience in providing technical support on-site and remotely (phone/email).

• The ability to diagnose, prioritize, and resolve complex technical issues, including escalated cases.

• Experience working with service contracts, SLAs, and customer agreements.

• Strong communication skills and the ability to collaborate with customers, internal teams, and key stakeholders.

• A structured and responsible approach to documentation and reporting.

• The ability to coach or support colleagues and contribute to operational excellence.

• Willingness to travel to customer sites and construction locations as required.

• A customer-oriented attitude with a strong sense of accountability and quality.

• Availability to work on-site at Viessmann Brașov, Romania

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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