Senior Sales Engineer - Service Modernization Solutions

Country:

Malaysia

Location:

Carrier (Malaysia) Sdn Bhd, No 10F-1, 10th Floor, Tower 5 @ PFCC , Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor

As the Senior Sales Engineer - Modernization, you’ll be reporting to the Sales Manager - Modernization and responsible in driving sales by actively engaging with prospects for a solution-based offering while promoting HVAC (Heating, Ventilation, and Air Conditioning) products and services to prospective customers. This role combines knowledge of HVAC systems and Controls with a strong sales focus to effectively identify, engage, and assist in closing deals. This is crucial role in meeting regional sales targets, expanding the customer base, and ensuring customer satisfaction through exceptional service. Overall, the role demands a highly capable individual who can lead and drive success through effective team sales management, financial acumen, and customer engagement.

Key Responsibilities:

As a Senior Sales Engineer - Modernization you’ll be responsible for:

• Utilizing knowledge of HVAC systems to provide solution-based offerings to customers by advising and guiding on the appropriate HVAC solutions to meet customer needs.
• Working with from direct report to present technical information and solutions proposal persuasively and effectively to potential customers.
• Focus on educating customers on energy efficiency and decarbonization initiatives. Work closely with client to help them to achieve their ESG target and update to customers any government incentives / policies accordingly.
• Establish and maintain strong relationships with customers (various departments) to understand their needs and preferences.
• Prepare competitive proposals and quotations to secure orders.
• After orders, continue to provide customer support, address issues, and upsell or cross-sell other products or services.
• Keeping track of customer interactions and maintaining proper records in a Customer Relationship Management (CRM) system to ease pipeline management and follow up quotation to turn into orders.
• Provide regular reports and updates to management on sales progress and achievements.
• Cultivate strong and enduring long term relationships with our clients helping on their HVAC plant life cycle by emphasizing and maintaining trust and respect.
• Proactively identify and pursue revenue opportunities within our existing client base, ensuring achievement of budgeted revenue and margin targets. (E)
• Develop and implement a proactive approach to service delivery, anticipating client needs and surpassing expectations.
• Demonstrate effective communication skills to facilitate productive collaboration with colleagues.
• Thrive in a team environment, actively contributing to the team's success and fostering a cooperative atmosphere.

Requirements:
We are looking for people who are sales driven and has proven sales track record in solution selling within the HVAC industry.

• More than five years of working experiences in project or sales with HVAC Chiller, AHU and/or HVAC related industrial products, services, or solutions.
• Min of three years of chilled water system with air side system and understand the application and functionality of each component.
• Proven order and sales achievement from previous years of experiences.
• Team oriented with good interpersonal and communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Strong self-initiative and motivated driven with minimum supervision but in a structured environment.

Skills

• Fast learner to get well-versed in the features, benefits, and applications of the Carrier products or services.
• Able to establish strong relationships with client by being approachable, responsive, and providing valuable insights to their problems/ initiatives.
• Address customer inquiries, concerns, and complaints promptly and professionally. To submit proposal & quotation as per agreed timeline.

KPI Expectation

• To achieve Purchase Orders, Sales and Profit Margin quarterly and yearly target based on set target.
• All quotation should be registered into CRM (Salesforce) and updated on monthly basis.
• Maintain Company standards by ensuring personal adherence to Company policies and practices.
• Take appropriate care to always represent Carrier in a professional manner (in appearance, speech, dress, integrity etc.).
• Always maintain confidentiality regarding Company information and data.

Benefits

• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary
• Have peace of mind and body with our medical and health insurance benefits
• Attractive allowances (mobile/transportation/petrol card) where its applicable subjective to job profiles
• Drive forward your career through professional development opportunities
• Great organization culture
• Buddy system to assist in on-the-job training

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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