Rentals HVAC Branch Associate

Date Posted:

2023-01-06-08:00

Country:

United States of America

Location:

CAN07: CCS-Raleigh, NC 200 Perimeter Park Drive, Morrisville, NC, 27560 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Spot Coolers a wholly-owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running. 

Spot Coolers has an opening for a Rental HVAC Branch Associate in our Raleigh Branch in Morrisville, NC. In this role, you will complete sales deliveries/pickups/customer service calls to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.  

Key Responsibilities

• Works under moderate supervision to provide product and technical support.
• Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Conducts technical training and product briefing with customers, vendors and company representatives.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution.
• Complete all required paperwork – order write-ups, customer setups, etc., per Policy.
• Rotate on-call schedule working overtime on nights/weekends.

Basic Qualifications

• High School Diploma or GED
• 1+ years’ experience with Microsoft Office
• Must have valid driver’s license

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Excellent verbal and written communication skills
• Strong phone skills
• Strong organizational skills
• Excellent attention to detail and accuracy

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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