Operations Manager - Source to pay

Country:

India

Location:

Building No: 12C, Floor 9,10,11, Building No: 12B -Stilt floor, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India

Role: Operations Manager - Source to Pay

Location: Hyderabad

Full/ Part-time: Full-Time

Build a Career with Confidence

Carrier is changing for the better. Fueled by passion to improve the lives of people around the world, we’re transforming how we enable our business operations and this team is leading the charge. How? By simplifying how we work, building great teams and working with our businesses to deliver exceptional service!

When joining this one-year new Business Services organization, you will have the rare opportunity to make a huge impact within an established global company as you pioneer new ways of working. It’s a fast-paced environment with challenging work and numerous growth and development opportunities.

About the role

The CoE Lead is a key role that is delivering the coordination and collaboration among the E2E team of P2P and the internal/external stakeholders

Job Description:

• Lead the CoE group of specialists
• Coordinate with all the teams of P2P (AP / Vendor operations/ Disbursements) on the execution of the tasks with the required performance to the internal and external stakeholders
• Sponsor/Support Carrier related policies and standard processes
• Drive in P2P the required Cx methodologies to improve the performance.
• Ensure employee engagement and succession plan
• Ensure control and compliance as per defined framework
• Liaise with the internal and external stakeholders under the “Customer Centricity” approach
• Ensure service levels and targets are consistent with cost, quality and timeliness, and that service is delivered to customers in accordance with pre-defined Service Level Agreements
• Deliver goals and KPIs for each sub-team and evaluate team’s performance throughout the year
• Promote service-oriented culture and collaboration amongst the P2P teams with a focus on delivering high quality end-to-end services
• Work with teams across different locations

Work environment

• Working in international environment with different time zone / Countries

Work content

• Drive continuous improvement to improve monthly closing processes
• Support projects delivering in-house shared service centers

Skills - Requirements

• Bachelor degree in accounting or business administration
• Minimum 10 to 15 years of Finance / Accounting working experience, with at least 5 years in a supervisory role
• Must have experience in managing a PTP team in large organization
• Strong analytic skills and the ability to analyze, organize, summarize and articulate complex financial information for decision making
• Experience with leading an operational team
• Able to prioritize and work with multiple stakeholders
• Strong ‘can-do’ mentality and ‘drive’ to accomplish tasks in an environment with multiple stakeholders
• Experience in ‘change management’
• Fluent in English, both verbal as well as in writing
• Team player in multicultural environment

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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