Strategic Account Portfolio Manager – Remote anywhere in US

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Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

This role is a Strategic Account Portfolio Manager. This role focuses on ensuring efficient and effective operations for Carrier’s Strategic accounts. This includes managing day-to-day activities, improving service delivery, and building strong relationships with both internal teams and external clients. The role often involves optimizing processes, resolving issues, and ensuring client satisfaction. 

Key Responsibilities:

• Act as a primary point of contact for clients, ensuring their needs are met and addressing any issues or concerns promptly
• Understand customer portfolio requirements, which cover large, complex, multi-site contracts, contractual obligations, customer operating processes, and use of third-party platforms
• Partner with service field branch organization to ensure that field activities comply with customer’s operating requirements
• Track and report compliance with overall contract requirements 
• Provide day-to-day communication between customer representatives and field service employees
• Deliver required data to third-party platforms as specified by customers
• Partner with the local field leadership teams to ensure maintenance visits, service calls and other customer requirements/requests are handled per the Service Level Agreement
• Identify and proactively resolve operational issues that may impact key accounts, ensuring minimal disruption and maximum client satisfaction. 
• Ensure that services are invoiced timely and accurately
• Manage Accounts Receivable to guarantee on-time payment and positive cash flow
• Generate and review reports related to Carrier’s performance of the contract

Required Qualifications:

• High School Diploma/GED. 
• 3+ years’ Operational Account Management experience OR 3+ years’ Service Management experience.

Preferred Qualifications:

• Associate or BA/BS preferred.
• Strong preference for candidates with Operational Account Management experience in HVAC
• Ability to identify issues, analyze data, and develop effective solutions
• Knowledge of enterprise software (Salesforce, ServiceMax, SAP S/4Hana, etc.)
• Project management and organization skills
• Aptitude to manage multiple priorities
• Strong verbal and written communication skills, with the ability to build rapport and influence stakeholders
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)

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RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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