Aftermarket Account Program Manager - Commercial HVAC Data Center

Aftermarket Account Program Manager - Commercial HVAC Data Center

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

The Aftermarket Account Program Manager for Data Center initiatives is responsible for managing and optimizing the aftermarket performance and satisfaction for their key account. This role is responsible for developing strategic relationships to ensure their data center needs are met effectively, and driving performance improvements. The Aftermarket Account Program Manager acts as a liaison between the client and internal teams to address issues, implement solutions, and deliver high-value services.

Key Responsibilities:

• Develop and maintain strong relationships with clients, understanding their aftermarket needs and objectives.

• Act as the primary point of contact for key accounts, providing exceptional customer service and support.

• Conduct regular meetings with clients to review aftermarket performance, address concerns, and identify opportunities for improvement.

• Monitor and analyze the performance of data center aftermarket services and solutions provided to clients.

• Utilize data analytics and reporting tools to track key performance indicators (KPIs) and service levels.

• Identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency.

• Address and resolve client issues or concerns promptly, coordinating with internal teams to ensure effective solutions.

• Manage escalations and work to resolve complex or critical problems that impact client performance or satisfaction.

• Develop and implement strategic account plans to align with clients’ business goals and requirements.

• Propose and execute initiatives to enhance service delivery, drive innovation, and support clients’ evolving needs.

• Prepare and present regular performance reports and reviews to clients, highlighting achievements, challenges, and future plans.

• Maintain accurate and up-to-date documentation related to account performance, service levels, and client interactions.

• Ensure that services and deliverables are provided in accordance with contractual agreements and service level agreements (SLAs).

Required Qualifications

• High School Diploma or GED

• 3+ years of experience supporting high impact, cross-functional projects

Preferred Qualifications

• Bachelors’ degree

• 7+ years of experience supporting high impact, cross-functional projects.

• Demonstrated technical aptitude and/or learning agility.

• Demonstrated experience leading and executing complex projects.

• Effective management and influence of non-direct reporting resources.

• Strong ability to work with diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.

• Proven ability to manage large programs, executing with speed and exhibiting a bias for action.

• Ability to communicate effectively in written and verbal format across a wide audience.

• Demonstrated skill in using project management tools.

• Knowledge of HVAC and service industries are a plus.

• Ability to travel up to 40%.

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RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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