Service Manager

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role

Carrier Commercial Services has an opening for an experienced Service Manager for our Orlando, Florida location.

The Service Manager will lead a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

Key Responsibilities:

• Forecast, monitor, and document financial performance against plan
• Coordinate, prioritize and resolve issues encountered by the team.
• Optimize the usage of manpower, standard time, equipment and energy to complete open work
• Escalate critical/complex issues that will impact the business
• Manage the team according to established programs and objectives
• Implement, monitor, manage the quality of work
• Contact, collect feedback, establish and maintain good relationships with customers
• Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans

Required Qualifications:

• High school diploma or GED
• Clean and valid driver’s license
• 3+ years of field management experience in commercial HVAC or construction industry
• 1+ years of experience with the Microsoft Office Suite

Preferred Qualifications:

• Working knowledge and understanding of commercial HVAC systems
• Technical aptitude with knowledge of local building codes
• Ability to use resources at hand to develop solutions
• Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications

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RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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