Key Account Manager

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Kidde is one of the world’s largest manufacturers of fire safety products. Each day, we work to expand upon our legacy of innovation, providing advanced solutions to protect people and property from fire and related hazards.

Today, Kidde products are found in homes and businesses around the globe. Our smoke and carbon monoxide detectors help prevent injuries and minimize damage by alerting people to dangers earlier. Our wide range of fire extinguishers equips people to stop the spread of fires before they cause catastrophes. Our escape ladders and other safety accessories bring peace of mind to homeowners. And our key security solutions provide convenience and safety in countless applications.

These provide just a high-level overview of our commitment to producing the technology that saves lives.

Kidde offers a complete line of all safety products as it relates to smoke alarms, carbon monoxide alarms, fire extinguishers, escape ladders and accessories. Buy online or find at your local retail store.  The Key Account Manager will form part of the Kidde Retail Sales Team.  

About this role

The Key Accounts Manager will deal with internal and external stakeholders. Internally there will be regular interaction with local sales and operations employees along with cross-functional teams both in Canada and the United States. The external focus will be on managing the top tier two regional retail accounts and our service agent/rep partners. Work with sales and marketing groups to provide action plans for achieving double-digit revenue growth, price integrity, margin enhancement, and well-coordinated project execution and growth within all other retail channels.

Office time will be spent between our Canadian Vaughan office and your remote home office setting. The Key Accounts Manager is required to travel by air and car occasionally both in the (US and Canada) 20% of the time. There could be potentially seasonal weekend work.

This is an opportunity for someone living in the GTA or within 1 one-hour drive thereof.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Direct sales responsibility for Kidde’s Key Accounts
• Liaison with the National Account Manager to support Customer Buying Groups and actively participate in negotiations
• Assist with National Accounts; implementations of store resets, road shows, or other line review deliverables
• Act as the generate support for sales promotion, evaluate promotional opportunities, and make recommendations for high potential programs and Planogram (POG) changes within the retail other channel
• Gather data from the market and communicate recommended adjustments to Kidde’s assortment
• Actively participate in strategic planning, process improvement, and problem resolution across cross-functional units
• Coordinate efforts and conduct quarterly business reviews with regional rep partners
• Maximize sales potential by coordinating efforts to educate store employees, maintain point-of-purchase displays, conduct seasonal events, and perform service activities
• Provide creative direction into Instore signage (POP) design for the development and production of innovative POP materials
• Collaborate monthly or as required with internal US account stakeholders
• Build strong relationships within our brand and marketing team structure
• Identify and captain Kidde’s efforts within adjacent customer brand and product knowledge programs
• Research and provide opportunities to expand product-specific marketing and promotional programs for regional implementation
• Coordinate cross-functionally with the Kidde team to ensure successful and effective events, branding campaigns, product launches, and signage
• Maintain monthly comparative shops and .ca site reviews for pricing adjustments and content validation
• Monthly forecasting and annual operating plan collaboration

Basic Qualifications

• High School Diploma / GED
• 5+ years of Key Account experience in a retail environment
• Possess and maintain a valid and current Driver’s License and be insurable by the company’s insurance carrier
• 20% travel by air and car in the US and Canada with seasonal weekend work
• Occasionally required to lift items up to 50lbs

Preferred Qualifications

• Associate’s or Bachelor’s degree in business administration
• Communicate in English both verbally and through written material with upper management, customers, agencies, sales representatives, exhibit companies, trade show convention companies, and colleagues
• French verbally and written    
• Advanced Microsoft Office Suite, Outlook, and Power Bi
• Analytical skills; work autonomously and in a pressured sales environment; maintain effectiveness during a time of change.
• Team player; self-motivator with a positive attitude

RSRCAR

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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