Technical Support Engineer

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At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, like-minded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating, and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

The Technical Support Engineer will be responsible for Tier Three technical support Engineer and will be part of a highly skilled team that supports to the ALC dealer network. This role involves troubleshooting and resolving complex issues related to hardware, and software products through both online and phone-based support. Additionally, the Technical Support Engineer will contribute to product development by offering feedback to the documentation and training teams, conducting final product checkouts, and participating in beta testing.

This is a hybrid role based out of the Kennesaw, GA facility, with three days in the office and two days working from home.

Key Responsibilities

• Provide expert-level technical support for Automated Logic hardware, and software products
• Collaborate with other engineers in a team-oriented environment)to resolve complex technical issues
• Deliver feedback to Documentation and Training teams to improve product and user materials
• Conduct final checkouts of new products before release to ensure quality and functionality
• Participate in beta testing and contribute to the ongoing development of products
• Assist the Training department with content delivery and support

Basic Qualifications

• Bachelor's degree
• 2 plus years of experience in a technical support role OR with hardware and software products

Preferred Qualifications

• Bachelor’s degree in engineering, computer science, or information technology
• Relevant Technical certification
• Experience in a Tier Three technical support role
• Ability to troubleshoot and solve complex technical issues
• Knowledge of networking, control systems, and automation
• In-depth knowledge of TCP/IP fundamentals
• Basic knowledge of database fundamentals
• Ability to create, review, and edit technical documentation
• Experience with Linux and HVAC systems
• English communication skills, both written and verbal
• Able to convey complex technical information clearly
• Experience working collaboratively within a team
• Commitment to continuous learning and professional development through training programs
• Ability to work independently with minimal supervision

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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