Skip to main content

Unite de distance

Service Manager

Dingley Village, Australie
ID de l'offre 30162091 Catégorie de l'offre Aftermarket & Service
Postuler

Country:

Australia

Location:

LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia

Build a career with confidence!

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role:

This role is based in Dingley.

The Service Manager oversees and manages all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management. This role involves leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives. The Service Manager is critical in maintaining high-quality service delivery while fostering positive customer relationships.

Key responsibilities:

  • We are looking for a solution orientated Service Manager with the ability to provide an excellent experience to internal client and our clients in the field. Therefore, you will;

  • Lead, manage, and mentor a team of service technicians, apprentices and subcontractors.

  • Promote a positive work environment that encourages teamwork, accountability, and continuous learning.

  • Recruit, interview, hire, and train technicians to meet workload demands and fulfil customer requirements.

  • Organising and delivery of relevant internal and external role meetings. E.g., Tool box and client meetings

  • Collaborate with Service Planners, Service Administrators and other functional team members on a frequent basis to ensure the delivery of service, maintenance works and business requirements 

  • Oversee and manage the entire service delivery process, from initial service requests to contract renewals.

  • Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls.

  • Backlog (WIP) management, including forecasting, monitoring, and reporting the financial performance of service agreements, service repairs and quoted works.

  • Review work orders, invoices, and resource expenditures for accuracy and efficiency in managing accounts receivable.

  • Address customer complaints and conduct satisfaction investigations to develop improvement plans.

  • Identify potential opportunities through the existing client base to generate new leads for the sales support team.

  • Provide technical expertise and support during the sales process.

  • Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion.

Requirements:

  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines

  • Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.

  • Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions.

  • Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes.

  • Able to communicate clearly and concisely with team members, customers, and stakeholders, fostering positive relationships and effective collaboration.

  • Possess strong organisational abilities, enabling efficient management of tasks, resources, and time.

  • Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.

  • A team player with a can do attitude who is agile, embraces change and leads by example

  • Ability to analyse data and information effectively, enabling informed decision-making and continuous process improvement.

  • Experience in managing accounts or driving business development within the HVAC service industry, showcasing the ability to build and maintain strong customer relationships.

Benefits:

  • Attractive salary package + Full time opportunity

  • Excellent job stability + Ongoing training and development opportunities

  • Inclusive work environment + Supportive management team

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

Postuler

EXPLORER LES EMPLOIS AU SEIN DE CARRIER

You currently have no recently viewed jobs.

View Open Positions

You currently have no saved jobs to view.

View Open Positions

EN SAVOIR PLUS SUR CARRIER

Inclusion et diversité

Carrier demeure fidèle à son objectif de créer un environnement de travail réellement inclusif et authentique, au sein duquel chaque employé se sente pleinement intégré au sein du groupe.

Centre de services partagés de Carrier

Découvrez les opportunités au sein de nos centres de services partagés.

Qui sommes-nous? A propos de Carrier

Depuis plus d'un siècle, nous avons ouvert la voie. Aujourd'hui, nous redéfinissons ce qui est possible. Nous sommes le nouveau Carrier.

Témoignages: Pourquoi nos employés aiment Carrier

Il n'y a pas de scénario pour changer le monde. Écoutez ce que les employés actuels ont à dire au sujet de leur rôle au sein de Carrier.

Travailler avec nous - Pourquoi Carrier?

En savoir plus sur les conditions d'emploi et les avantages proposés au sein de Carrier (applicable selon le pays).

Recevoir des alertes emploi

Inscrivez-vous ci-dessous pour recevoir nos alertes emploi et être le/la premier(e) à être informé(e) des nouvelles offres.

Vérifier le statut de ma candidature

Vous avez déjà postulé à une offre d'emploi au sein de Carrier ? Connectez-vous pour vérifier l'état de votre candidature.