Service Sales Manager

Country:

Location:

Sales Activities: Spare Parts, Options & Accessories

• Achieve and surpass the agreed part and accessories sales targets: margin and volume.
• Build and maintain relationships with the independent Service Partner Management and parts personnel, Key Retail Customer Accounts, and colleagues.
• Identify opportunities to improve the market coverage and the spare parts turnover.
• Manage local remanufacturing programme and nominated suppliers.
• Manage the correct levels of impress stock for retail customers, in collaboration with the Service Partner Management and parts personnel.
• Provide adequate reports about spare parts and accessories forecast, performance, and activities.
• Report frequently on spare parts and accessories related activities in the market.
• Manage aftermarket retrofit options programme further expanding service offering.

Aftermarket & Service Marketing:

• Analyse the Carrier Transicold existing parts offer and its position within the market.
• Identify and analyse the “grey market” challenges. Develop appropriate action plans to target this business.
• Provide customers with all appropriate technical information with regards to spare parts.
• Create spare part promotions as required and agreed with local management.
• Be recognized as the parts contact person for Retail customers.
• Work together with CTUK & CTE CRC parts departments to drive programs.
• Work to update contract marketing brochure to support Service Partners, customers and Key Account Managers.

Further Activities & Support:

• Understand and resolve queries in an efficient and effective manner.
• Perform inventory management to avoid surplus and obsolete stocks at 3rd party warehouse & CTUK
• Support the development of the parts ordering IT system to enable retail customers to order parts in the future.
• Update Salesforce with activity and opportunities.
• Anticipate and define exceptional requirements to support any improvement programs or safety related rectification work.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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