Field Service Supervisor - Automated Logic

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

As a Service Field Supervisor, you will be responsible for guiding and overseeing the Service Field Team, ensuring efficient execution of service agreements and T&M work while driving process improvements. This role requires strategic workforce planning, scheduling, and training initiatives to enhance the team's overall performance and customer satisfaction. You will focus on optimizing efficiency, standardizing best practices, and fostering professional development to ensure high-quality service experience and customer satisfaction.

Key Responsibilities

• Lead and manage the Service Field Team, overseeing workforce scheduling, manpower forecasting, and resource allocation to ensure timely and efficient project execution.
• Drive training and development initiatives, including new product training, technical skill enhancements, and continuous education on best practices.
• Monitor and improve team performance, conducting regular assessments and performance reviews while fostering a culture of accountability and growth.
• Champion recruitment efforts, interviewing, and onboarding process of new service field engineers, ensuring a skilled and well-equipped workforce.
• Provide technical guidance and support to service field engineers as needed.
• Support on service agreement and T&M work execution.

Required Qualifications

• High School Diploma or GED
• 2+ years’ experience in Building Automation (BAS)
• Valid Driver’s License

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s Degree in an engineering, business, or related subject matter.
• Knowledge and experience in HVAC controls, Building Automation, or related industry.
• 1+ years of experience in leading a team
• Proficient in Automated Logic and Phoenix software, such as WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, or similar software.
• Previous leadership experience and ability to lead and motivate diverse teams.
• Ability to multitask various large and diverse challenges.
• Strong verbal and written communication.
• Proficient in Microsoft 365 applications

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RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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