Senior Customer Fulfillment Executive

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Location:

• Support sales team to process sales order, returns and exchange according to customer requirement, and ensuring all orders are accurate and delivered on time.

• Monitor & follow up on progress of outstanding backlog orders.   

• Coordinate with various stakeholders, schedule meetings and assist on project follow up.

• Prepare and process order for letter of credit (LC) and present LC documents on time and monitoring transactions.

• Coordinate with warehousing and 3rd Party Logistics to schedule pickups and ensure timely delivery of orders to customer.

• Monitor stock levels, co-ordinate inbound & outbound planning, and end to end delivery to achieve JIT and to ensure product availability.

• Follow up and process transaction to ensure Invoice and signed delivery order are sent to customer in a timely manner.  

• Track and update sales order fulfilment rate monthly to manage customer metrics.

• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.

• Work towards achieving both individual and team KPIs and goals.

• Support in all audit requirement.  Compile and coordinate with auditor and finance for sample document requirement.  To review and ensure all sample documents meet standard audit compliance.

• Adhere and comply to compliance with company regulations and internal policies.

• Perform administrative and ad hoc duties that are assigned.

• Collaborate with sales team to resolve all problems concerning operation activities and relevant documents issuance.  Creates workable plan of action.

• Identify opportunities for process improvements and contribute to the development of best practices within the order fulfillment department.   

• Address any issues with orders promptly and work towards finding solutions to ensure customer satisfaction.   

• Accountable for maintaining accurate records in SAP for product code and customer order status.

• Support continuous improvement project and streamline current process towards digitalization.

• Responsible in being proactive to inform customer on delivery status, exceptions and provides timely updates of order status.

• Lead in all audit requirement.  Compile and coordinate with auditor and finance for sample document requirement.  To review and ensure all sample documents meet standard audit compliance.

Requirements:

• At least 2-3 years of relevant working experience

• Experience with SAP system is an advantage

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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