Manager, Global Container Service Network and Training

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Join Our Team at Carrier

At Carrier, you’re joining the world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We create impactful solutions for people and the planet – with our employees at the heart of it all. We are innovators and problem-solvers united by The Carrier Way – our shared vision, values, and culture.

As an employer of choice, we strive to provide a great workplace that attracts, develops, and retains the best talent, promotes engagement, fosters teamwork, and drives innovation for the benefit of our customers. Carrier’s greatest assets are the expertise, creativity, and passion of our employees – and we’re excited for you to join the team.

Job Description: Global Container Service Network and Training Lead

We are seeking an accomplished leader to head our Global Container Service Network and Training program. This position is responsible for driving excellence in global container service operations through network capacity analysis, developing targeted training programs, and enhancing service delivery across field service teams and customers. This role also requires close collaboration with Technical Services and Product Engineering teams to develop training materials that cover a broad spectrum of technical knowledge areas.

Key Responsibilities

• Network Capacity Analysis: Assess and project required service workshops and technician needs based on the installed base growth and maintenance demands.
• Training Program Development: Design and implement training initiatives that elevate capabilities across field service teams, customers, and service partners. Training delivery includes in-person sessions and onsite support at customer locations.
• Training Administration: Oversee the global container training schedule, manage registration, and leverage digital platforms for training delivery and content development.
• Technical Collaboration: Partner with the Technical Services team and assist Product Engineers in creating comprehensive technical training manuals.
• Network Development: Work with Aftermarket leaders to pinpoint areas for service coverage enhancement, support the consolidation of service partners, and identify top-performing partners.
• Business Evolution Vision: Analyze and foresee the network business evolution, particularly focusing on Mods & Upgrades, to develop new revenue sources.
• Standards and Compliance: Define repair, mods, and retrofit business standards, and initiate an annual audit program to ensure compliance and service quality.

Main Duties

• Training Content Development: Create instructional materials for new product launches (e.g., OptimaLINE, “Reefer of the Future”), new upgrades, and modifications for hardware, software, and telematics.
• Collaboration with Experts: Regularly work with subject matter experts to keep training content accurate and up-to-date with industry trends.
• Internal and External Training: Facilitate product, sales, service, channel, and telematics training for both internal teams and external customers.
• Industry Knowledge: Maintain current knowledge of marine industry and reefer technology advancements to ensure training remains relevant.

Qualifications

• Bachelor’s degree or diploma in engineering or a related field (Master’s preferred), with at least 4 years of relevant industry experience in training delivery.
• At least 10 years of experience in aftersales network animation.
• Strong experience in designing and conducting training for temperature-controlled containers.
• Excellent communication skills, with a proven ability to simplify complex technical information into accessible training formats.

Location: Rotterdam EMEA HQ Container or Syracuse.

Our Commitment to You

Carrier values the expertise, creativity, and passion of our employees. We are committed to fostering a diverse and inclusive work environment that promotes a sense of belonging, and we strive to develop best-in-class programs and practices that provide enriching career opportunities and drive continuous improvement.

This is The Carrier Way.

If you’re ready to make an impact, we invite you to join us!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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