North American New Installation Operations Lead

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Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Automated Logic Corporation provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning and lighting for commercial office, education, health care, government, and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe, and sustainable building and cold chain solutions.

About this role:

As the North American New Installation Operations Lead for Automated Logic Corporation, you will be responsible for leading multiple teams headed by Managers and/or Supervisors, establishing and executing Field Service objectives.  You will own the long-term strategy and operational direction for all of ALC Field in addition to the establishment and execution strategy for the organization.

Key Responsibilities:

• Coordinates, prioritizes, and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations.
• Defines and reviews the sourcing strategies to allocate manpower efficiently across multiple geographic locations.
• Advises and guides the process of solving complex escalated issues that would impact the business and provide recommendations for solutions to executive leadership.
• Possesses strong technical/product knowledge.
• Quality Issue Management.
• Contacts key stakeholders to resolve escalated complaints and establish the appropriate improvement plan.
• Coaches managers to ensure operational achievements are met.
• Establishes training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
• Owns complex customer agreements and service levels.

Required Qualifications

• High school diploma or GED
• 10 + years of experience in Operations/ Building Automation

Preferred Qualifications

• Bachelor’s/Advanced Degree in an Engineering, Business, Technical Degree or related field
• Experience Managing and Leading an engineering team.
• Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
• Strong interpersonal skills and decision-making ability
• Effective and professional communication and organization skills
• Strong planning, forecasting and presentation skills with proven product design and management skills.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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