Country:

India

Location:

Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Key Responsibilities:

Being part of an enthusiastic and dynamic team, your responsibilities include:

• Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoring
• Maintaining Master Data following the data quality, controls and compliance rules and regulations
• Adhering to SLAs and report/escalate exceptions to Operations domain Lead
• Notifying the business users on the status of requests (e.g. rejected requests and reason)
• Conduct issue root cause analyses and IT touchpoint for system issues fixes
• Support monitoring of MDM services performance and MDM end-to-end processes timelines
• Supports MDM Operations management and collaborate with the MDM CoE for new service introduction. This includes taking part into projects testing phases, producing SOPs and training materials
• Supporting the data archiving and/or de-activation process with checks for open transactions and/or use in other systems
• Supporting monthly operations sample auditing and its reporting
• Supporting MDM field audits
• Keeping MDM Operations documentation up to date (e.g. SOP, training materials, …)
• When applicable, responsible for data entry into information systems
• Responsible to respond to business for additional information on completeness and accuracy of master data requests, including process to follow and update on request status
• Good communication and teamwork within and across organizational boundaries
• Support MDM Operations Lead and Domain Lead with process standardization and optimization to drive down total cost to serve and enhance customer satisfaction through continuous improvements
• Customer service mind-set with excellent customer service skills
• Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries

Requirements:

• Bachelor level
• Minimum 2-3 years’ experience in a shared service centre
• Working experience supporting MDM operational processes preferred
• Experience in implementation of MDM in a Shared Services environment preferred
• Experience in interfacing with business operational customers and IT
• Experience in root cause analysis
• Experience in MDM application systems as key user (preferably SAP and SAP MDG)
• Experience in continuous improvements preferred
• Experience in complex IT system environments as user
• Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities
• Keeps deadlines and produces high quality output
• Manage dialogue with support functions and key stakeholders
• Good communicator
• Partner for issue management/escalation
• International mind-set – sensible to cultural differences

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

#cbsfinance

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice