Digital Product Owner, RLC SEA

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Global Comfort Solutions (RLC) business unit, headquartered in Tokyo, Japan, was established in August 2022 as a result of the amalgamation of Carrier and its joint venture with Toshiba, Toshiba Carrier Corporation (TCC). On top of this, RLC has other acquired businesses such as Giwee in China or Riello in Europe.

The business unit (RLC) will focus on both residential applications (B to C) and light commercial applications (B to B). We are hiring a Digital Program Manager to join the Digital team.

The successful candidate will be responsible for driving and coordinating the design, development and delivery of Carrier digital solutions and products in South Asia Pacific, targets on the business opportunities on HVAC products and aftermarket services. He/she will work with business stakeholders from different Carrier brands and own the digital solution delivery with internal and external development resources and partners.

Key Responsibilities

As a Digital Product Owner, you’ll be responsible for:

• Understand and maintain / contribute to the product roadmap, also follow on related technologies, trends and innovative solutions being implemented on the across the industry, particularly South Asia Pacific focused solutions.
• Perform as digital product owner to build/iterate/operate digital products, solutions and platforms related to HVAC and smart home.
• Coordinate ideation sessions with HVAC Product Managers (from different Carrier brands) and business process (e.g. aftermarket and service) owners to define business use cases, and lead the validation and iteration sessions on the product and solutions concepts, with potential users and customers.
• Analyze the impact, scope, and technical dependencies for user stories, work closely with business stakeholders, solution architect, development teams and external partners to translate business requirements into detailed digital requirements.
• Collaborate closely with cross-functional and cross-regional stakeholders on functional requirements prioritization, and develop product roadmap to maximize value delivery.
• Drive and facilitate the product/solution development teams/vendors to design, architect, develop, deploy, test and iterate digital solutions, and ensure timely, quality and cost-effective solution delivery in agile approach.
• Monitor, coordinate and measure the project execution progress and deliver periodical review & report with key stakeholders.
• Continuously and proactively improves the quality of service delivered to all customers, external, internal and business owners.
• Lead the preparation of product manuals, operation processes and playbooks for digital product adoption and management, together with business stakeholder and cross-functional teams.
• Promote digital mindset and agile development methodology, share and leverage the internal/external best practices, help to accelerate use case scale-up together with key stakeholders to deliver commercial value.
• Hold regular exchange and networking with peers from different BUs and regions to for experience sharing and ‘synchronize’ the value creation and solution development efforts, etc.

Requirements

We are looking for people who are Good in Digital Product Management. If this is you, get in touch.

As a minimum you must have:

• Education background in computer science, software engineering, information technology, engineering or marketing degree preferred.
• 8-10 year in MNC company and hands-on product ownership / management, demonstrating successful development and delivery of product strategies for South Asia Pacific market.
• Multiple project experiences with digital solutions relevant to APP, web service portal, e-commerce, etc. Experience on smart home or HVAC related projects is a plus. 
• Proven capability and track records of vendor management and project based on Agile/Scrum/Lean methodologies.
• Strong project management skills, expertise in planning, monitoring, and managing progress of projects; PMP certificate is a plus.
• Result-oriented, strong commitment to drive business value delivery through digital product adoption and utilization.
• Familiar with digital relevant technology, UX knowledge & principles, solution frameworks, programming languages and project delivery processes.
• Excellent communication and change management skills with the ability to communicate effectively with cross-cultural stakeholders at all levels.
• Strong analytical skills with the ability to identify and mitigate risks and issues.
• English Fluency in speaking and writing is essential.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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