Customer Service Representative

Carrier Transicold is part of the Carrier Corporation, the global market leader in refrigeration technology and air treatment. We specialize in the production, delivery, and maintenance of transport refrigeration systems for containers, trucks and trailers.

As an employer, we are committed to providing an inspiring working environment where employees can grow, learn, and contribute to meaningful, innovative solutions.

This is your opportunity to join our team as a Customer Service Representative.

In this role, your key responsibilities will be the following:

• Providing Customer Service for a group of selected customers within the EMEA region.
• Actively processing orders and providing support to customers where needed.
• Troubleshooting problems related to the availability of items, financial information, logistics or any customer related issue.
• Tracking customer service KPI's and metrics.
• Communicating with customers on a daily basis (phone, email).

Who we’re looking for:

• Located in or near Rotterdam.
• Fluent in English (Written and Spoken).
• Team player.
• Eager to learn and treating mistakes as opportunities to grow.
• Capable to work in a fast pace environment with switching tasks.
• Resilient and motivated by long term development.

Nice to have: conversational level Dutch, experience with customer service and ERP systems.

As part of our team, you’ll have the following:

• Working in a international environment with own client base consisting of well known brands.
• Flexibility to improve processes and procedures within the department.
• Inter department collaboration (Service Engineering, Warehousing, Operations).
• Working within a close team of other customer service representatives.
• Fast pace environment.
• Independently maintaining own client base and room for personal touch.

What we offer:

• Cutting-edge challenges.
• Rewarding package.
• Excellent working environment.
• Company pension scheme.
• Room for growth in an international company.

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. Furthermore, we develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

We’re excited for you to join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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