Digital Lead - Carrier Business Services

Role: Digital Lead – Carrier Business Services

Location: Prague

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

About the role

As the Digital Lead for Carrier Business Services (CBS), you will play a pivotal role in shaping and executing the digital transformation agenda across CBS. This position is responsible for driving innovation and operational excellence in key process areas, including Procure-to-Pay (P2P), Order-to-Cash (OTC), Payroll, and Master Data Management (MDM).

You will lead the design, implementation, and optimization of digital solutions that streamline workflows, enhance data integrity, and improve service delivery for both internal stakeholders and external customers. The role requires a strategic mindset, hands-on leadership, and the ability to navigate complex, matrixed environments.

You will work closely with business units, technology teams, and supporting functions such as Procurement, Accounting, Legal, and HR to deliver integrated digital solutions. You will also be responsible for managing a team of direct and functional reports, fostering a culture of continuous improvement, innovation, and accountability.

This is a high-impact leadership role for a self-starter who thrives in fast-paced environments, excels at managing multiple priorities, and communicates effectively with stakeholders at all levels.

Key Skills & Competencies

• Strategic Thinking

Ability to see the big picture, anticipate future trends, and develop long-term digital strategies that support business growth and transformation.

Skilled at translating complex business requirements into actionable digital initiatives.

• Leadership & People Management

Proven experience in leading diverse teams, fostering collaboration, and driving results in a matrix environment.

Strong coaching, mentoring, and talent development skills.

• Communication & Influence

Exceptional verbal and written communication skills, able to convey complex ideas clearly and persuasively to technical and non-technical audiences.

Skilled at influencing stakeholders, building consensus, and driving alignment across functions.

• Change Management

Expertise in managing organisational change, including stakeholder engagement, training, and adoption of new technologies.

Ability to navigate ambiguity, address resistance, and lead teams through transformation.

• Technical Acumen in Digital Tools and Platforms

Understanding of digital technologies, including ERP systems (e.g., SAP, Ariba), automation tools, data management platforms, and emerging solutions (AI, cloud, analytics).

Ability to evaluate, select, and implement digital tools that drive business value.

• Project Management

Strong project management skills, including planning, budgeting, risk management, and delivery of complex digital initiatives.

Experience with agile methodologies and continuous improvement frameworks.

• Analytical & Problem-Solving Skills

Advanced analytical skills, able to interpret data, identify trends, and develop solutions to complex business challenges.

Proactive in identifying opportunities for improvement and driving innovation.

• Stakeholder Management

Ability to build and maintain strong relationships with internal and external stakeholders, ensuring their needs are understood and addressed.

Skilled at managing expectations, resolving conflicts, and delivering high-quality outcomes.

Qualifications

• Bachelor's degree, or experience in related field
• 10+ years of experience in relevant field
• Proven experience in leading digital transformation initiatives within finance or GBS (CBS in Carrier).
• Strong understanding of PTP, OTC, Payroll, and MDM processes.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to manage teams in a matrix environment (direct and functional reporting).
• Strong analytical, problem-solving, and project management capabilities.
• Familiarity with ERP systems, automation tools, and data management platforms.

Responsibilities

• Digital Strategy & Execution

Develop and execute comprehensive digital transformation strategies for CBS, ensuring all initiatives align with Carrier’s global objectives and business priorities.

Continuously scan the market for new technologies, automation opportunities, and process optimization methods across Procure-to-Pay (P2P), Order-to-Cash (OTC), Payroll, and Master Data Management (MDM).

Lead the design, configuration, and implementation of digital solutions that enhance operational efficiency, scalability, and customer experience.

Monitor and report on key performance indicators (KPIs) for digital projects, using data-driven insights to drive improvements.

• Cross-Functional Collaboration

Build strong partnerships with business units, technology teams, and supporting functions to deliver integrated digital solutions.

Act as a liaison between functional teams and technology stakeholders, ensuring clear communication and seamless execution of digital initiatives.

Facilitate workshops and working groups to gather requirements, share best practices, and foster innovation across CBS.

• Resource Management

Lead, mentor, and develop a team of direct and functional reports, promoting a culture of high performance, accountability, and continuous learning.

Effectively allocate resources, manage workloads, and set clear priorities to ensure timely delivery of digital projects and initiatives.

Provide regular feedback, coaching, and career development opportunities to team members.

• Governance & Compliance

Ensure all digital initiatives comply with Carrier’s organisational standards, regulatory requirements, and data governance policies.

Establish robust controls and processes to safeguard data integrity, privacy, and security across CBS operations.

Monitor project risks, proactively address issues, and maintain transparent reporting to senior leadership.

• Innovation & Continuous Improvement

Champion the adoption of emerging technologies (e.g., AI, automation, cloud platforms) and industry best practices to enhance CBS capabilities.

Drive a culture of continuous improvement by encouraging experimentation, learning from failures, and celebrating successes.

Lead process improvement initiatives, leveraging digital tools to streamline workflows, reduce costs, and improve service quality.

• Stakeholder Engagement & Change Management

Communicate the vision, benefits, and progress of digital transformation initiatives to stakeholders at all levels.

Manage change effectively, addressing resistance, building buy-in, and ensuring smooth adoption of new technologies and processes.

Gather feedback from end-users and stakeholders to refine digital solutions and maximize impact.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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