Tech, Customer Service

Country:

United States of America

Location:

CALEN: LenelS2 Pittsford NY 1212 Pittsford - Victor Road , Pittsford, NY, 14534 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Key Responsibilities

• Accurately process SUSP purchase orders and fulfill orders in the required timeframe.
• Maintain accurate customer contract information and license records.
• Answer incoming emails, phone calls and all other inquiries presented to the SUSP queues in a timely manner.
• The SUSP Administrative Coordinator plays a critical role in working with our Value Added Reseller (VAR) channel to provide timely and accurate order processing, and license fulfillment.
• Maintain accurate customer contract information and license records.
• Generate licenses in response to customer service inquiries  (Phone & Email)

Basic Qualifications

• High School Diploma/ GED
• 2+ years in a customer service role

Preferred Qualifications

• Associate degree or equivalent
• Effective Communication: Ability to correspond effectively with a variety of functional teams and strong interpersonal skills for supporting and advising sales, operations, and financial teams on proper systems and process.
• 1-3 years of operations, financial, services experience preferred.
• Able to adapt quickly to emerging technologies and applications.
• Strong verbal and written communication skills.

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RSRCAR

Pay Range:

$34,238 - $59,916 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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