Sr Manager, Digital Product Management

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Location:

US Remote

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC and refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

In this role you will implement, maintain, and evolve our industry-leading Project Portfolio Management (PPM) software to deliver Carrier's Engineering portfolio of new and sustaining projects.  You will support our technical and product teams to execute with excellence and ensure usage and value of the tool is realized.

Key Responsibilities

• Product Ownership for enterprise PPM software; defines and prioritizes features, creates user stories, and drives enhancements. Grooms the product backlog and works closely with development team to deliver high-quality functionality on time and within scope and budget. Drives user adoption.
• Champion user experience; works to understand customer pain points and continuously seeks ways to improve usability and functionality. Leads efforts to evolve the capabilities of the tool in response to changing business trends and internal feedback.
• Utilizes strong project management skills to drive internal teams and/or third-party providers. Collaborates with cross functional teams to set project milestones, identify dependencies, and manage risks effectively.

Basic Qualifications

• Bachelors’ Degree
• 6+ years of experience with Project Portfolio Management software
• 2+ years of experience with Product Ownership, Customer Success Manager or Digital Adoption

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bachelor's degree in a relevant field with 6+ years related experience
• Proven experience as a Product Owner, Customer Success Manager, Digital Adoption or similar role with a successful record of delivering complex software projects
• Demonstrated ability to drive results, meet deadlines, and navigate ambiguity in a fast-paced environment.
• Certification or experience in project management, agile methodology and/or portfolio management.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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