Sr. Manager, Analytics Business Partner

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Sr. Manager, Analytics Business Partner

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

As a Sr. Manager, Analytics Business Partner on Strategic Workforce Planning & People Analytics team, you will drive the integration of data insights into strategic decisions, working closely with leaders to drive data-drive strategic planning and decisions making activities.

The ideal candidate requires a strong blend of analytical expertise, HR knowledge, and strategic thinking to contribute to the achievement of organizational goals and objectives. Excel in translating complex data into actionable strategies and drive partnership to enhance data-focused practices in HR organization.

Key Responsibilities

Data Analytics & Storytelling:

• Define, track, and analyze key HR metrics and performance indicators to measure the effectiveness of HR programs and initiatives.

• Design and develop comprehensive reports and dashboards to present key HR insights and trends to stakeholders, including senior management, to inform strategic decision-making.

• Conduct in-depth analysis of HR data, including but not limited to employee demographics, performance metrics, compensation, turnover rates, and other relevant HR metrics.

• Regularly monitor and evaluate HR metrics, identifying areas for improvement and implementing action plans to address challenges.

• Use qualitative and quantitative analysis to formulate recommendations and drive robust, data-informed People decisions.

Stakeholder, Project Management, and Analytics Partnerships:

• Partner with HR business partners and COE leaders to establish benchmarks, goals, and targets aligned with organizational objectives. Engage with client teams to understand and prioritize strategic goals, ensuring alignment with People Analytics (PA) roadmap decisions.

• Partner with advanced analytics team to leverage predictive analytics to identify potential risks and opportunities within the HR function and provide proactive recommendations to mitigate risks and capitalize on opportunities.

• Partner with HR leaders and various stakeholders across the organization to understand their analytical needs and deliver actionable insights.

• Provide data-informed insights and recommendations that support their strategic goals.

• Partner with HR leaders to develop and implement strategic initiatives and projects that drive organizational performance and enhance the employee experience.

• Prioritize strategic goals and guide client teams on leveraging people data insights to achieve critical business outcomes.

• Manage end to end analytics and moderately complex research projects, balancing business impact with project prioritization.

• Be an internal consultant, translating client teams’ business needs into metrics and analytics projects in collaboration with HR Technology team.

• Act as a liaison between internal customers and People Analytics, ensuring seamless communication and project execution. Manage people analytics projects, balancing business impact with project prioritization.

Analytics Enablement:

• Respond to complex inbound inquiries with resource guidance, insights, and recommendations.

• Work on cyclical and special projects supporting priorities, ensuring data accuracy and relevance.

• Respond to complex inbound PA JIRA requests from client teams.

• Collaborate to automate or streamline data collection processes, enhancing operating efficiencies.

• Promote the adoption of centralized PA tools among internal teams

End to End Data Analytics Solutions

• Lead the design and development of the end-to-end analytics across teams from data source, integration, design, development, to final analytics product.

• Strong ability to apply analytical and problem-solving experience with large-scale platforms, infrastructure, and organizations.

• Ability to develop analytics solutions and outcomes independently using Power BI/visualization, MS Fabric, Datawarehouse, SQL, R, Python...etc

• Drive and partner with Data Engineers to design data automation and Process streamlines solutions with Data Engineers.

• Lead and execute from building, UAT, to the delivery of the analytics solution for insights & decision support.

Required Qualifications

• Bachelor's degree

• 5+ years of experience in data analytics

• 3+ years of experience in the Human Resources field with a specific focus on People Data & People Data Engineering, Human Resources Reporting and Workforce Analytics

Preferred Qualifications

• BA/BS degree in Business or Analytics

• 7+ years of experience in data analytics

• 5+ years of experience in People Analytics, or equivalent work experience in a field emphasizing organizational science and quantitative analysis (e.g., org psychology or behavior, economics, statistics, public policy)

• 5+ years' experience as an internal or external consultant or analyst focused on generating and communicating data-informed recommendations to technical and non-technical audiences.

• Collaborative; able to develop successful partnerships with customers and peers.

• Knowledge of Workday or other workforce planning technologies.

• Experience communicating complex ideas consistently and clearly.

• History of making an impact, developing, and executing on strategies and delivering superior results in both the short and long term

• Project management experience, engaging directly with enterprise-level clients and stakeholders.

• Highly proficient skills in analytics Tools and relevant software/programming languages. EX: Power BI/visualization, MS Fabric, Datawarehouse, SQL, R, Python...etc.

• Experience with People Analysis topics. EX: Attrition, Talent Management, Talent Acquisition, People Operations, or Org Effectiveness….etc.

• Experience working with data from HR technology platform – Workday, LMS, ServiceNow, Pulse…etc.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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