Customer Response Center Manager

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About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.

Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. Carrier Transicold is a part of Carrier Global Corporation with more than 60.000 employees, a leading global provider of healthy, safe and sustainable building and cold chain solutions.

About the role

We now have a fantastic opportunity for you to join our team as an Customer Response Center Manager. As the CRC Manager you will be a part of the management team for Carrier Transicold Scandinavia.

In this role you will coordinate and oversee all activities related to supply chain and logistics within Scandiavia as well as manage the team and ensure great leadership skills. You will provide excellent service towards our service partners, customers and internal stakeholders and promote this idea throughout the organization. You will develop and maintain strong relationships with our customers as well as our service partners.

We offer flexible working locations in Denmark for this role, but you can also be based in our office in Padborg, Denmark

Your key responsibilities will be:

- Coordinating the entire supply chain of our products (cooling units and spare parts) within Scandinavia:

• Communication with different functions within Carrier (factories, sales team, service team, workshop in Denmark) as well as our service partners and customers.
• Coordination of deliveries to our partners, customers and workshop.

- Leading and developing the CRC team:

• Providing training and guidance in systems and tools to all direct reports.
• Ensure processes are in place and are being followed and enhanced, where necessary.

- Management:

• Supporting and providing monthly forecast numbers to Finance department and MD as part of corporate reporting.
• Ensure regular interaction with local management and European HQ functions for supply chain matters.
  

To be successful in this role you need to have:

• University degree in Business Administration, Supply Chain or other relevant field.
• Relevant experience for example in automotive, transportation, truck, tire, heavy equipment industry.
• Experience in leading a team.
• Fluency in Danish and English.
• Ability to think strategically.
• A digital mindset with strong process knowledge and understanding.
• Strong client-facing and communication skills.

Our benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• An exciting and challenging position in a team with skilled colleagues.
• Competitive conditions and flexible working time arrangements.
• Good pension and insurance schemes.
• Good development opportunities.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference. Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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