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Manager - Strategic Accounts (West)
Unit No.4, Level 2, 15 LBS, Phoenix Market City, LBS Road, kurla (West), Mumbai- 400070, India
Role: Manager- Strategic Accounts
Location: Mumbai
Full/ Part-time: Full Time
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort,safetyand sustainability to life. Throughcutting-edgeadvancements in climate solutions such as temperature control, airqualityand transportation, we improve lives, empower criticalindustriesand ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at thecenterofeverything we do. For more information, visitcorporate.carrier.comor follow Carrier on social media at @Carrier.
About the role
As Strategic Accounts, you will be responsible for managing a team of intermediate or experienced Inside Sales professionals. Sets objectives and guides team on inside sales goals. Responsible for ensuring inside sales goals are met, and supporting inside sales team. Makes significant improvements on processes to enhance insides sales work performance.
Key Responsibilities:
As a Manager - Strategic Accounts,you’llbe responsible for:
Drive business development through key and strategic customers to achieve sustainable growth.
Identify, create, and develop new strategic accounts to contribute to overall organizational growth.
Map key stakeholders and decision-makers within strategic customer accounts and manage the end-to-end customer relationship.
Coordinate closely with internal business, sales, operations, and service teams to ensure a smooth and consistent customer experience.
Act as a single point of contact for strategic customers.
Understand customer needs, pain points, and future plans to propose value-based solutions.
Lead regular business reviews, performance discussions, and roadmap alignments with customers.
Ensure high levels of customer satisfaction and retention.
Work closely with sales, engineering, operations, service, and finance teams to ensure seamless execution.
Coordinate technical discussions, proposals, and project timelines.
Escalate and resolve customer issues proactively.
Track customer industry trends, competitor activity, and market dynamics.
Provide inputs for product improvement and strategic decision-making.
Requirements
As a minimumyou must have:
University Degree or equivalent experience and a minimum of 5 years prior relevant experience
Benefits
We offer a competitive total rewards package that may include other benefits andwell‑beingprograms. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Enjoy your best years with our retirement savings plan
Have peace of mind and body with our health insurance
Make yourself a priority with flexible schedules, parentalleaveand our holiday purchase scheme
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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