Assistant Manager-Technical Sales in HVAC

Role: Technical Sales in HVAC

Location: Mumbai

Full/ Part-time: Full time 

About Carrier:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

About the Role: 

Looking for the Technical Sales professionals with 5 to 8 years experience to handle the technical sales in commercial applied HVAC products, including Chillers, AHUs, and FCUs and Knowledge of low-side plant room operations and HVAC system applications. Expertise in troubleshooting and resolving customer issues related to HVAC equipment and thermodynamics. Proficiency in MS Office and presentation tools. Strong communication, negotiation, and relationship management skills. Customer-centric approach with a focus on delivering effective solutions and enhancing customer experience.

Key Responsibilities

Service & Technical Responsibilities (Chillers/Low side/Air side)

• Handle installation, commissioning, troubleshooting, maintenance, and servicing of commercial applied HVAC equipment.

• Attend to customer complaints and ensure timely resolution of technical issues.

• Conduct site visits for equipment inspection, fault diagnosis, and service requirements.

• Prepare service reports and technical recommendations.

• Coordinate with customers, technicians, contractors, and internal teams for the smooth execution of service activities and business opportunities.

• Ensure service activities are completed safely, efficiently, and within agreed timelines.

• Identify equipment performance issues and recommend corrective actions.

• Support AMC, preventive maintenance, breakdown maintenance, and retrofit activities.

Leads & Business Development

• Generate leads for service contracts, AMC, spare parts, retrofit, replacement, and equipment sales.

• Understand customer requirements and recommend suitable technical solutions.

• Identify opportunities for additional sales during customer visits and service calls.

• Monitor market trends, competitor activities, and customer requirements.

Customer & Internal Coordination

• Act as the primary technical contact for assigned customers.

• Maintain regular communication with customers regarding service status, quotations, and pending requirements.

• Coordinate with factory/OEM, engineering, commercial, and operations teams as required.

• Ensure customer satisfaction and timely closure of complaints and commercial issues.

Required Skills

• Good technical knowledge of commercial HVAC/applied systems (ACC, WCC, AHU, FCU, controls, etc.).

• Strong troubleshooting and problem-solving skills.

• Good communication and customer-handling skills.

• Basic understanding of sales, quotations, and negotiation.

• Ability to identify business opportunities and convert service requirements into sales.

• Good MS Office skills, especially Excel and Word.

• Strong follow-up and coordination skills.

• Willingness to travel to customer sites.

Educational Qualification

• Diploma / B.E. / B.Tech in Mechanical, Electrical, Refrigeration & Air Conditioning, or a related engineering discipline.

Preferred Experience

• Experience in commercial/applied HVAC, chillers, AHUs, and related systems.

• Experience in both service and technical sales will be preferred.

• Experience handling commercial customers, consultants, contractors, and facility management teams is an advantage.

Benefits:

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.    

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Use of AI in Recruitment

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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