Service Repair - Business Development Manager

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Role Overview

The Aftermarket Service Repair Business Development Manager (SR BDM) primarily boosts sales and market share. This involves acquiring and converting new customers and managing and retaining existing customers to increase sales. As the Aftermarket SR BDM, your specific duties include identifying and scoping opportunities for OEM and general HVAC projects to help our customers achieve their objectives.

You will be directly providing solutions to end customers, and you will also be offering regional support to local business units by providing sales support, communicating new market strategies, product offerings, and technical assistance. The aim is to promote business growth through organic growth and new sales opportunities.

Key Responsibilities

• Identify, evaluate, and develop new business opportunities to grow the customer base and service offerings.

• Partner with operations and regional service teams to qualify leads and pursue sales opportunities across all market sectors.

• Build and maintain strong relationships with customers, consultants, contractors, and key industry stakeholders.

• Deliver solution-based sales, including service agreements, system upgrades, and lifecycle management strategies.

• Conduct equipment lifecycle audits and present 3–5 year asset management and upgrade plans to customers.

• Leverage AI, predictive analytics, and market intelligence to identify opportunities and drive business growth.

• Support regional branches in achieving sales targets, KPIs, and strategic business objectives.

• Prepare and deliver customer presentations, marketing initiatives, business proposals, and growth plans.

• Manage reporting, opportunity tracking, and contract handovers to ensure seamless transition to operations teams.

Required Competencies & Qualifications

• HVAC Trade Qualification(s) and a minimum of 5-10 years of HVAC industry experience.

• Demonstrated expertise in aftermarket parts/repair sales, with a track record of success.

• Strong written, verbal, and presentation skills, enabling you to build strong relationships with internal and external customers effectively.

• Ability to cross-sell and upsell within your base of customers, demonstrating excellent sales and negotiation skills.

• Proven ability to identify opportunities for proactive selling of preventative repair/upgrade packages.

• Proficiency in utilising Microsoft-based computer software in a technical environment.

• Comfortable working in a highly team-oriented and dynamic environment.

• Capability to sell directly to end-user customers.

• Sound business judgment, assisting customers in making decisions regarding repair or replacement.

• Self-motivated with excellent multitasking skills, able to manage multiple projects and responsibilities simultaneously.

• Strong goal orientation with exceptional time management and organizational abilities.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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