Product / Technical Support Manager

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Role: Product / Technical Support Manager

Location: 5123 Jászárokszállás, Jászberényi út 2.

Contract type: Full time

Build a career with confidence

At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values and culture. 

As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees – and we’re excited for you to join the team.   

About the role

The Product / Technical SupportManager acts as the primary escalation and assisting point for both internal and external stakeholders for all technical-related topics around Carrier counter products, and responsible to drive value to customers and team members by creating and sharing product knowledge.

Responsibilities

As a Product/Technical SupportManager, you’ll be responsible for:

• Providing technical support in configuration-, price-, quote- and order process to enhance customer satisfaction
• Conducting technical training and explanation to internal and external customers about products, features, solutions, and troubleshooting
• Taking ownership in solving open support cases in a timely manner
• Analysing customer feedback and recommend product upgrades and revisions
• Checking incoming customer special requests (SPA´s) and take ownership in the realization process,  consulting R&D, analysing costs & creating pricing
• Support the overall development process based on development request inputs from sales and field engineering
• Supporting actively users with product configuration requests and draft specific instructions & guidelines
  

Requirements

As a minimum you must have:

• Technical education with economic understanding or business education with experience in technical product environment and high technical affinity
• Ideally 3-5 years of experience in product management or similar function 
• Fluent verbal and written communication skills in Hungarian and English
• Knowledge of the following: SAP, Store Wizard, Sales Force, MS Office applications
• Hands-on & excellent problem-solving ability, analytical skills and attention to detail
• Proficient communication skills, customer service focus and collaborative mindset
• Ability to transfer customer requirements into business value and technical specification, also being able to communicate technical information in an accessible manner to technical and non-technical people
  

Although not necessary, it would be nice if you have:

• Knowledge of food retail or refrigeration industry is highly appreciated
• Familiarity with Solid Edge
• Bachelor’s degree or higher education in a relevant field
  

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Competitive salary
• Meal allowance
• Bonus scheme
• Flexible working
• Commute support
• Drive forward your career through professional development opportunities
• Variety and dynamic range of interesting tasks

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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