Quality Assurance - eCommerce

Job Title - Quality Assurance - eCommerce
Preferred Location - Hyderabad or Bangalore
Full time/Part Time - Full Time

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Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.

Shopify Quality Analyst (QA) 

About the role

Carrier’s Digital Sales and Service (DSS) Center of Excellence (COE)team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce spaces.  

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments. This involves understanding the requirements thoroughly, gauging impact on current modules/functionalities and supporting the delivery of technical initiatives with focus on quality assurance and bug free deliverables, within specific timeframes and budgets.  

Key Responsibilities:

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC) and Refrigeration segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team bringstogether exceptional talent to have unparalleled impact on the company’s direction.  

Primary Responsibilities  

• Support digital PODs developing scalable e-commerce solutions across channels, using enterprise commerce platforms, third-party system integrations, and tailored capabilities for individual business units. 

• Build knowledge of business processes with an expectation for facilitating continuous improvement. 

• Identify and document issues affecting daily operations, communicate defects and their impact to the business team, and provide status updates on investigation, resolution, and verification. 

• Build test cases based on the business requirements for existing and new features and/or enhancements. 

• Proficient in manual testing, bug reporting and regression testing specific to Shopify (ecommerce). 

• Ability to document and report detailed defects in JIRA. 
  

• Experience working on global, multi-year initiatives with cross-functional teams. 
  

• Self-starter with the ability to work independently and manage multiple projects simultaneously. 
  

• Knowledge of best practices across ecommerce, regression testing and stress testing. 

• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment 

• Strong analytical, strategic, and detailed reporting (bug/defect) skills. 

• Team player with a positive, collaborative work ethic. 

Requirements

• 4+ years professional experience, including 2+ years with Shopify, Shopify Plus, Magento, or similar e-commerce platforms, focused on QA and testing. 

• Strong knowledge of Shopify ecosystem, including Plus features, APIs, Storefront/Admin interfaces, and integration testing. 

• Skilled in designing and executing functional, regression, integration, and end-to-end test cases for Shopify apps. 

• Experienced in defect tracking, root cause analysis, and collaborating with teams to ensure timely issue resolution. 

• Excellent communication skills for conveying technical and QA insights to both technical and non-technical stakeholders. 

• Familiar with test automation, API testing, regression suites, and CI/CD pipelines for e-commerce environments.
  

• Familiar with eCommerce ecosystem, user journeys, and customer touchpoints to ensure end-to-end quality. 
  

• Proficient in JIRA for defect tracking, detailed test case creation, test execution, and reporting. 

• Able to assess the impact of new enhancements on existing functionalities, identifying potential regression risks. 

• Experienced in exploratory testing to uncover edge cases and usability issues across multi-channel e-commerce platforms. 

• Skilled in validating integrations with third-party systems such as ERP, PIM, payment gateways, and marketing platforms. 

• Familiar with cross-browser, cross-device, and responsive testing to ensure consistent user experience. 

• Knowledge of performance and load testing principles to identify bottlenecks and ensure scalability. 

• Ability to collaborate closely with developers and business teams to clarify requirements and improve test coverage. 

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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