Business Data Operations Analyst – Customer Experience

Key Responsibilities:

·         Data Cleaning and Preprocessing: Clean and structure data to remove inaccuracies, inconsistencies, and duplicates. Prepare datasets through normalization, transformation, and encoding.

·         Data Quality Management: Monitor and audit data quality on a regular basis, implementing actions to maintain and continuously improve data standards.

·         Data Enrichment: Gather and integrate additional customer-related data (primarily from Salesforce CRM), ensuring accuracy, timeliness, and alignment with the defined data architecture. Ensure compliance with data governance and regulatory requirements.

·         Data Modeling: Develop and maintain data models to support business needs, including segmentation, structuring, and analytical use cases.

·         Master Data Management: Contribute to and execute the Master Data Management strategy and roadmap.

·         Customer Experience Data Strategy Support: Support the implementation of data collection, storage, and modeling strategies for the Customer Experience function.

·         Documentation & Enablement: Develop documentation and training materials to support stakeholders and embed Master Data Management best practices.

·         Stakeholder Management: Build strong working relationships and foster effective communication with data owners and stakeholders across functions and geographies.

Requirements

·         Education: Graduate degree in a relevant field (e.g., Finance, IT, Computer Science) or equivalent work experience

·         Language: Fluent or native English (written and spoken)

·         Technical Skills:

• Advanced MS Excel

• Experience with Salesforce

• Knowledge (novice to intermediate) of SQL, Python, -R, or Power BI is a strong asset

·         Experience

·         Minimum 3-5 years overall experience, minimum 2+ years in data management, including:

• Processing and managing data from multiple sources

• Driving data quality improvement initiatives using root cause analysis

• Interfacing with business stakeholders

·         Experience in a corporate business environment

·         Soft Skills:

• Ability to operate effectively in a complex, global matrix organization

• Proactive, autonomous, and solution-oriented mindset

• Strong communication skills with the ability to engage and influence stakeholders

• Adaptable and flexible

• Well-organized, with strong prioritization skills and a focus on delivering high-quality outputs on time

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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