Senior Manager, Digital Customer Data Products - Product Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The Customer Data Products Leader is a senior leadership role responsible for defining Carrier’s customer data products, with a focus on aligning the high-impact data products that power the HVAC partners digital ecosystem.

This role operates at the intersection of data, digital product management, customer experience, and enterprise architecture, ensuring that customer, dealer, distributor, and service data are unified into a governed, actionable foundation.

The leader will drive the creation of Customer Data Platform (CDP) and Master Data Management (MDM) capabilities, enabling personalized experiences, advanced analytics, AI-driven insights, and seamless integration across Salesforce, SAP, and digital platforms.

Key Responsibilities

Customer Data Strategy & Product Ownership

• Lead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners.
• Establish a single source of truth for customer, distributor, dealer, and service data, aligned to enterprise data architecture.
• Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities.
• Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations.

Cross-Functional Leadership & Stakeholder Alignment

• Partner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes.
• Serve as the primary bridge between business stakeholders and digital/data teams, including IT, product, analytics, AI/automation, and external partners.
• Influence and align leadership on data governance, investment priorities, and platform decisions.

AI & Personalization Enablement

Enable AI-powered use cases leveraging customer data, including:

• Predictive service insights
• Next-best action recommendations
• Lead scoring and targeting
• Drive the integration of AI/automation into customer journeys and service workflows.

Required Qualifications

• Bachelor’s degree
• 5 + years in digital, data, and/or digital product leadership roles.
• 5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams.

Preferred Qualifications

• Bachelor’s degree in Business, Data, Technology, or related field (or equivalent experience).
• Data & Digital Expertise
• Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development.
• Strong understanding of customer data models, identity resolution, and data integration patterns.
• Experience with Salesforce, SAP, and enterprise data ecosystems.
• Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms.
• Product & Program Leadership
• Proven experience leading data product strategy and execution at scale.
• Strong background in Agile product management, roadmap planning, and backlog prioritization.
• Proven experience working successfully across business and digital delivery teams to deliver defined product scope
• Ability to translate complex business needs into scalable data solutions.
• Business & Strategic Acumen
• Strong understanding of customer experience, service operations, and omnichannel digital ecosystems.
• Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX).
• Experience balancing business value, technical feasibility, and cost considerations.
• Leadership & Collaboration
• Ability to lead through influence in a matrixed, cross-functional environment.
• Executive-level communication skills with the ability to drive alignment across senior stakeholders.
• Experience delivering cross-functional, enterprise-scale data transformations
• Change leadership mindset with a track record of driving adoption of data-driven capabilities

Additional information

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 18 June 2026

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.