Field Service Engineering Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Summary

As the Field Service Engineering Manager for the Eastern region, you will provide strategic leadership and hands-on technical expertise to a team of four Field Service Engineers. This role is responsible for managing the service relationships with select dealer locations and acting as the primary "voice of the customer" to drive business unit priorities. You will balance high-level team coaching and development with active, hands-on involvement in diagnosing complex transport refrigeration issues and resolving high-profile customer complaints. By collaborating across functions and utilizing predictive technologies, you will ensure the delivery of world-class support while maintaining a deep, practical engagement with the product and the field team’s daily operations.

Responsibilities

• Provide guidance to a team of Field Service Engineers with regards to focus and business objectives
• Engage with customers regarding their overall service and support needs as well as discussions of Carrier Transicold’s service/product offerings.
• Be a “voice of the customer” in terms of establishing business unit priorities and key deliverables for the organization to maximize customer satisfaction.
• Collaborate with other functions within the North America Truck Trailer organization to drive continuous improvement in products and services.
• Ensure appropriate, timely responses and communications between internal functions and the dealer network.
• Act as subject matter expert for transport refrigeration systems and application practices.
• Utilize predictive tools and technologies to proactively diagnose customers’ service issues.
• Evaluate field experiences and drive resolution of service issues to improve customer satisfaction.
• Actively work to find solutions to challenging issues that support business directives and satisfy customers’ needs.
• Ensure appropriate training and development of the field service team within their area of responsibility.
• Coordinate with field service peer(s) to identify opportunities to drive standardization and efficiency in field practices.
• Coordinate, prioritize, and resolve issues encountered by a more experienced team/multiple teams.
• Review escalated issues that will impact the business and provide recommendations for solutions.
• Possess strong technical/product knowledge.
• Manage more experienced team according to established programs and objectives.
• Quality Issue Management
• Contact customers, collect feedback, and establish and maintain good relationships with key customers.
• Respond to complaints of high-profile customers, carry out the customer satisfaction investigations, and establishes the appropriate improvement plan.
• Coach team members to ensure operational achievements are met.
• Maintain training and audit/assessment programs to ensure implementation and effectiveness of internal controls.

Minimum Requirements

• High School Diploma or GED.
• Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
• 3+ years of experience managing an end user technical relationship.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• 1+ years of experience of having leadership responsibilities with a technical team.
• Willing and able to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.
• Ability to maintain a productive home office for administrative tasks when not traveling in the field.

Preferred Qualifications

• Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• EPA 608 Certification.
• Previous experience working in transportation or automotive or HVAC industries.
• Proficient in Microsoft Office Applications.

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 26 March 2026

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