Sales Coordinator - HVAC

Country:

United States of America

Location:

CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About the Role

Each day, the team at Carrier is working to meet some of the most unique and exciting global challenges in heating and air conditioning. In order to continue to maintain our role as a global leader, we are always looking for talented, ambitious individuals to join us.

We currently have an excellent opportunity for a highly motivated professional to support our HVAC Sales offices in the field. We seek an organized, friendly, helpful, team player to ensure that we meet or exceed our customers’ needs when it comes to their managing their orders, and ensuring accurate billing, prompt payment, and on-time delivery. Our Sales Coordinators are key members of our teams across the US.

Key Responsibilities

• Ensure accurate order processing for the field sales offices. This includes entering all customer orders, gaining T&C and credit approvals, ordering parts, tracking shipments, expediting equipment, managing accounts payable / receivable, manage special invoicing needs, and maintaining electronic job files.

• Provide back-up support to other regions in the US.

• Keep sales team members informed of delivery dates and any delays.

• Keep track of Account Receivable issues and work with Sales Engineers to overcome them.

• Address unique customer needs, providing administrative support during the after-sale stage.

• Manage reports in electronic format; store all financial and sales-related data.

• Provide post sales order management support to Sales Engineers and Inside Sales Engineers.

• Interface regularly with other internal departments to resolve issues.

• Contribute to overall customer satisfaction by promptly answering emails and phone calls.

• Establish active communication and engagement with Sales representatives to ensure that orders are processed correctly and promptly.

• Attend weekly sales meetings and assist in preparation for events as needed.

Required Qualifications 

• High School Diploma or GED.

• 3+ years of experience with Customer Service.

Preferred Qualifications

• Associate’s degree:  Business, Finance, Accounting, Marketing.  

• Experience in the HVAC or construction industry or any industrial environment.

• Solid systems experience (Salesforce & SAP preferred).

• Outstanding problem-solving skills and an exemplary attention to detail.

• Ability to handle stressful situations and deadlines with professionalism and in a consistently calm demeanor.

• Ability to collaborate and work well with other team members.

• Strong written and verbal communication skills.

• Able to build and maintain relationships.

• Proficiency with Microsoft Office Programs.

RSRCAR

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Pay Range:

$50,319 - $88,447 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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