Technical Support Engineer

Country:

United Kingdom

Location:

TCUK Bromsgrove, Unit 7, First Floor, Topaz Business Park, Topaz Way, Bromsgrove, Worcestershire B61 0GD UK

Job Title: Technical Advisor - Aftersales Support
Location: Telford (Birmingham area)
Reports to: Technical Manager
Employment Type: Full-time

Job Overview:
We are seeking a skilled Technical Advisor to join our Aftersales Support team. In this role, you will provide essential technical support over the phone and online to customers, installers, and service technicians for Riello, Vokèra, and Viessmann products. You will handle a variety of tasks, from troubleshooting to parts identification, ensuring high-quality service at all times.

Key Responsibilities:

• Provide pre- and post-sales technical assistance via phone and email.
• Troubleshoot and resolve issues with Riello, Vokèra, and Viessmann products.
• Identify and recommend spare parts as required.
• Handle technical inquiries on product design, performance, and operations.
• Maintain technical documentation and update records in the CRM system.
• Assist with general technical operations as needed.

Qualifications and Skills:

• ACS certification (Gas Safe) preferred
• Experience in repairing residential or commercial gas boilers.
• Strong understanding of heating systems and commercial controls.
• Experience with renewable technologies is a plus.
• Excellent phone manner and attention to detail.
• Strong problem-solving abilities and experience managing escalations.
• Proficient in customer service software and CRM systems.
• Ability to multitask in a fast-paced environment, with a flexible and adaptable approach.
• High level of patience, empathy, and communication skills at all levels.

If you have a passion for technical support and thrive in a dynamic environment, we’d love to hear from you!

Apply today and become part of our innovative team!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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