Technical Writer within Engineering Services

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Carrier is a leading provider of healthy, safe, intelligent building, home and cold chain solutions with a world-class, diverse workforce and business segments covering HVAC, refrigeration, fire and security. We make modern life possible by delivering safer, smarter, and more sustainable solutions that make a difference to people and our planet while revolutionizing industry trends

Carrier’s Fire & Security business offers residential, commercial, and industrial fire and security systems and solutions with comprehensive portfolio of products. With industry leading product brands across fire, security, access control solutions, we help save lives, protect property, and serve the growing needs to provide safe, smart, connected building and home solutions.

About this role

This position is for a Technical Writer who is under minimal supervision and works more independently within the Technical Publications department. Each writer is assigned to specific product platforms. As projects are determined within their platforms, the writer works with their project team, consisting of Engineering, Regulatory Compliance, Product Management, Technical Support, and Applications Engineering, to plan the publication deliverables that are affected. The writer is expected to manage their project plans, deliverables, and schedules. Each platform has a secondary writer assigned as the peer reviewer. All writers are involved in the decisions for style usage and department procedures.

Role Purpose:

• Assumes responsibility for managing the project schedule and reporting the project status for information products in which they are also the original author.
• Researches, outlines, writes, and illustrates new or existing information products for their assigned documents according to the project plan.
• Creates information products including but not limited to: application, installation, programming, operation, troubleshooting, and service topics and manuals, installation sheets, online help systems, internet-ready information products and systems

Key Responsibilities:

• Follows written department procedures to revise existing information products, create parts of new information products, or create new information products
• Researches, writes, illustrates, edits, and proofreads information products within the schedules provided the project teams
• Uses marketing or engineering specifications and other source material, as well as interviews with engineers and other internal sources to obtain needed information

Required Qualifications:

• Associate Degree in Technical Writing, Technical Communications, Engineering, or English with 5+ years of experience in Domain and/or product expertise

OR

• Bachelor Degree in Technical Writing, Technical Communications, Engineering, or  English with 2+ years of experience in Domain and/or product expertise

Preferred Qualifications:

• Advanced knowledge of electronics and computer programming concepts
• Advanced knowledge of Microsoft Word, CorelDraw, Adobe Acrobat, and RoboHelp Office or equivalent tools
• Advanced writing skills demonstrated by the correct use of grammar, syntax, and punctuation, and by the organization of paragraphs, chapters, etc.
• Advanced interviewing skills as demonstrated by professional, effective information-gathering meetings with subject matter experts

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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