Field Service Agent Southeast (Remote)

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Want to be part of a team focused on saving lives and building a safer tomorrow? If you want to play a critical role in developing and delivering the solutions and culture that contribute to our mission, we want to talk to you.

Since 1872 Edwards™ has led the way with innovative fire detection and alarm solutions. From economical control panels to high-end life safety and emergency communications platforms, this rich legacy of inventiveness and uncompromising quality has distinguished Edwards life safety systems as the technologies of choice among building owners and designers the world over. Edwards is part of Carrier, Inc.

About this role

As a Regional Field Service Agent at Edwards, you will be responsible for all aspects of providing technical and field service support to Edwards customers. Your coverage area includes the Southeast quadrant of the U.S. Your coverage area includes the Southeast quadrant of the U.S. This role can reside in the following states: GA, FL, AL, SC, NC only.

Key Responsibilities

• Review Job Specifications.
• Review and interpret Fire Alarm design drawings.
• Conduct site surveys.
• Convey needed design changes to Project Management.
• Experience working in the warehousing or industrial vertical market.
• Familiarity with Fire Alarm Audio and Paging functionality
• Programming of Fireworks and/or EST4 systems
• Assist Technical Support team with support requests through email.
• Assist Technical Support team with case management.
• Assist Technical Support team with phone support (as needed.)
• Assist customers troubleshoot and configure system functionality.
• Help to reduce technical field installation time and application errors.
• Ensure accuracy of technical information provided to customers.
• Provide timely solutions of technical field problems requiring attention to detail.
• Works under minimal supervision to provide product and technical support.
• Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Troubleshoots technical problems and issues.
• Completes product e learning courses for entry level or over-the-counter products.
• Attends any relevant instructor led training.
• This role requires 60-70% travel.

Basic Qualifications

• HS Diploma or GED
• Able to travel ~60-70%
• Must be able to be on your feet for long periods of time.
• Must be able to walk long distances
• 5+ years of field service experience
• 1+ years of commercial fire alarm experience

Preferred Qualifications

• Experience working with commercial fire alarm control panels and detection products.
• Experience with EST4
• Must be able to work independently as well as in a team environment.
• Must be able to clearly speak and write English.
• Must have ability to work with limited supervision and generate results with limited instructions.
• Must be proficient in the use of a DMM.
• Understanding of Ohms Law.
• Strong deductive reasoning skills.
• Familiarity of Windows Operating Systems.
• 2yr associates or higher degree.
• NICET Fire Alarm Systems (Level 2 or higher)
• Strong Interpersonal skills.
• Experience installing cellular or radio communicators.
• Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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