Technical Services Engineer

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Location:

Role: Regional Technical Services Engineer

Location: Midlands / Wales

Contract type: Full time, permanent

The main responsibility of this role is to plan and carry out field support activities for the EMS wireless Fire Detection and alarm product lines supporting customers covering the Midlands and Wales

Responsibilities

• Attend sites where EMS products are installed to provide technical assistance to installer/maintaining companies.
• Maintain and develop EMS products and services to the Fire and Security industry.
• Complete site visit reports in accordance with company requirements.
• Carry out radio site surveys.
• Maintain and develop existing customer relationships
• Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.  
• Attend technical conference calls to discuss any sites regionally that require technical assistance.   
• Attend and present at customer and internal meetings in accordance with regional and company objectives.
• Undertaken customer training on EMS products when suitably trained to do so.
• Supply technical support regionally and outside of the local area where required.

KNOWLEDGE, SKILL & EXPERIENCE REQUIRED:

• A good general knowledge of EMS products and services.
• An understanding of fire and security industry codes of practice.
• Excellent communication skills and telephone manner.
• Be able to work well with others to achieve objectives.
• Ability to present oneself and company products in a professional and competent manner.
• Good computer skills in Word, Excel, internet, and email.
• UK full driving license.
• Articulate and well-presented
• Credible and comfortable in dealing with tense situations.
• Good organizational skills.

BENEFITS:

We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

• Competitive Basic Salary (Negotiable DOE)
• Company Vehicle
• 25 Days Holiday
• Company Pension
• An experienced, dynamic, and highly skilled leadership team
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations.

ABOUT US:

EMS was formed in 1967 as an independent wireless developer, at a time when this technology was in its infancy. Now, after over 50 years of innovation, EMS is acknowledged as the leader and expert in wireless fire detection development.

EMS is now part of the Carrier group, alongside world-class brands including Edwards, Kidde and Ziton, giving us the support to enhance and grow our technology.

With the most comprehensive range of wireless systems, including hybrid and wireless gateways for any system, you can be assured that EMS has the solution you need.

Our head office in Kent is the centre of excellence for our Research and Development team, innovating and bringing new ideas to life. We have full testing facilities for QA, compliance and standards testing, along with our support and technical teams.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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