Quality Team Supervisor

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The Quality Supervisor is responsible for leading and managing daily quality operations across the production floor within the air-cooled chiller value stream. This role provides direct oversight of approximately 10 direct reports, drives accountability to key performance metrics, and ensures consistent execution of inspection, audit, and containment processes.

The Quality Supervisor serves as the primary point of contact for shopfloor quality performance, partnering closely with operations, manufacturing engineering, and supplier quality teams to ensure product quality, prevent escapes, and protect customer satisfaction. This position plays a critical leadership role in developing team capability, driving problem-solving, and maintaining a strong quality culture on the production floor.

This is a full-time, 100% on-site position located at our facility in Charlotte, North Carolina.

The standard work schedule is Monday through Friday, 1st shift.

Key Responsibilities

As a Quality Supervisor, you’ll be responsible for:

• Provide daily leadership, direction, and accountability for quality team members, including in-process inspectors, final auditors, and test/verification personnel.
• Own daily quality performance metrics including FPY, defects, rework, escapes, audit completion, and containment effectiveness.
• Lead daily metric review and escalation, ensuring issues impacting safety, quality, delivery, and cost are identified and addressed rapidly.
• Coordinate quality coverage and staffing based on production schedules, risk levels, and operational priorities.
• Serve as the first escalation point for quality issues, driving containment and communication prior to involvement of Quality Engineering.
• Ensure consistent execution of in-process inspections, final audits, and test verification activities in alignment with work instructions, control plans, and engineering specifications.
• Verify that all inspection and audit data is accurate, complete, and properly documented within quality systems.
• Drive structured problem-solving (8D, A3, DMAIC) for internal quality issues, tracking corrective actions to closure and verifying effectiveness.
• Lead daily Gemba engagement to monitor quality performance, reinforce standard work, and coach team members.
• Partner with Operations, Manufacturing Engineering, and Supplier Quality to resolve nonconformances and reduce production disruptions.
• Ensure effective containment, disposition, and material control for nonconforming product through MRB participation.
• Coach and develop quality team members on inspection standards, escalation processes, documentation, and problem-solving techniques.
• Support layered process audits (LPA), internal audits, and ISO quality system compliance.
• Drive continuous improvement initiatives to improve FPY, reduce defects, and strengthen process capability.
• Monitor quality trends and lead actions to address recurring issues, including defect paretos and systemic gaps.
• Ensure proper execution of traceability, documentation, and quality records across all production and warehouse interfaces.
• Support new product introduction (NPI) and engineering changes by ensuring readiness of inspection methods and quality controls.
• Reinforce independent quality verification and prevent production influence over quality decisions.

Required Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Quality, a technical field
• 4+ years of experience in manufacturing quality, or quality engineering.

Preferred Qualifications

• Previous experience supervising quality teams within HVAC, automotive, or heavy manufacturing environments.
• Strong experience with shopfloor quality execution including in-process inspection, final audit, and test verification.
• Demonstrated experience driving performance through metrics and daily management systems.
• Proven ability to lead structured problem-solving using 8D, A3, DMAIC, or similar methodologies.
• Experience working cross-functionally with operations and engineering teams.
• Familiarity with ISO 9001 quality systems, layered process audits, and internal audit processes.
• Experience with SAP or similar ERP/MES systems and quality data reporting tools.
• Strong leadership and coaching skills with a track record of developing high-performing teams.
• Experience implementing Lean, Six Sigma, and continuous improvement initiatives.
• Able and willing to work effectively in a fast-paced production environment with high visibility and accountability.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 10 June 2026

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.