Customer Service & Sales Operations Coordinator

Key Responsibilities

• Manage end-to-end order fulfillment from order entry to delivery.

• Coordinate with manufacturing, warehouse, and logistics teams to meet shipment schedules.

• Monitor production status and committed delivery dates.

• Ensure pricing accuracy, export compliance, and correct Incoterm application.

• Arrange shipments and coordinate with customers, freight forwarders, and shipping agents.

• Prepare export documentation and support FTA requirements.

• Process order changes and maintain customer master data.

• Support other assigned customer service and operations activities.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or related field.

• 3+ years of experience in Customer Service, Order Fulfillment, or Export Operations.

• Knowledge of export documentation, international shipping, and Incoterms.

• SAP/ERP experience preferred.

• Good English communication skills.

• Detail-oriented with strong coordination and multitasking abilities.