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Service Coordinator
CAG11: ALC Other HG, 1025 Cobb Place Boulevard, Kennesaw, GA, 30144 USA
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this role
Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
Role Responsibilities
Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
Collaborate with Service Account Manager on a routine bases to achieve departmental goals.
Support service team members with various tasks.
Answer, document or redirect phone calls, emails or text related to service requests.
Log, track and assign unplanned service requests.
Manage and maintain the daily schedules for all assigned Field Engineers.
Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.
Receive and process material orders.
Assist and serve as a liaison with operations, materials management, and shipping personnel.
Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
Receive, process, and maintain service agreement information in ALC account systems.
Prepare and distribute invoices on billable service requests and service agreements in time manner.
Monitor service account receivables, assist with collections on past due service accounts, and suggest suspension of services when necessary.
Minimum Requirements
High School Diploma or GED
1+ years of experience in Microsoft office products
3+ years of experience in an office role as coordinator, administrator and/or dispatcher
Preferred Qualifications
Associate’s Degree
Experience in the HVAC Service Industry
Experience with SAP and SalesForce
Team player with the ability to multitask and prioritize daily tasks
Excellent phone/communication skills
Pay Range
The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 14 April 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight of people.
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