Supplier Onboarding Specialist

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

About this role / Job Summary

The Supplier Onboarding Specialist will own end-to-end supplier onboarding execution in SAP Ariba for Carrier’s Global Procurement CoE. This role will ensure every supplier addition is reviewed, validated, governed, and completed through the appropriate Ariba workflow before activation. The specialist will partner with business requesters, category managers, procurement operations, master data, compliance, AMS, Digital / IT, and suppliers to deliver timely, compliant, and data-quality-driven supplier onboarding.

Key Responsibilities

Supplier Intake & Request Validation

• Act as the first-line reviewer for supplier onboarding requests to ensure suppliers are not added blindly and requests are complete, justified, and aligned to procurement channels before onboarding.

• Review business need, supplier rationale, category alignment, region/site applicability, duplicate supplier risk, and required onboarding documentation before initiating setup.

• Coordinate with requesters, category managers, procurement operations, master data, and compliance stakeholders to close gaps in supplier information.

• Maintain request trackers, status updates, aging, action logs, and escalation visibility for all onboarding cases.

SAP Ariba Supplier Onboarding Execution

• Perform end-to-end supplier onboarding activities in SAP Ariba, including supplier invitation, registration coordination, profile completion follow-up, questionnaire completion, and readiness tracking.

• Support supplier Ariba Network relationship establishment and ensure supplier information is accurate, complete, and routed through the appropriate workflow.

• Coordinate onboarding dependencies such as tax, banking, compliance, risk, data, purchasing, and catalog-related requirements as applicable.

• Partner with AMS, Digital, IT, and master-data teams to resolve Ariba workflow, data, access, and technical issues impacting supplier onboarding.

Governance, Compliance & Data Quality

• Ensure supplier onboarding activities follow defined governance, approval, audit, data quality, and control requirements.

• Validate completeness of mandatory supplier attributes, business approvals, compliance checks, and supporting documentation before supplier activation.

• Identify duplicate, inactive, incomplete, non-compliant, or low-value supplier records and coordinate resolution or prevention actions.

• Support supplier master-data quality improvement, standardization, exception handling, and policy adherence.

Stakeholder, Supplier & User Support

• Serve as the operational liaison between suppliers, business requesters, category managers, procurement operations, AMS, master data, IT, and compliance teams.

• Communicate onboarding status, blockers, required actions, and next steps clearly to suppliers and internal stakeholders.

• Support supplier enablement communications, user guidance, process maps, SOPs, knowledge articles, and training materials.

• Escalate aging or high-risk onboarding cases using the agreed governance and issue-resolution path.

Reporting & Continuous Improvement

• Track onboarding KPIs such as request volume, cycle time, aging, first-pass completeness, rework drivers, exception trends, and supplier activation status.

• Analyze recurring onboarding issues and recommend process simplification, automation, control improvements, and self-service opportunities.

• Support process-map development and continuous improvement initiatives across supplier onboarding and enablement.

• Contribute to global standardization of supplier onboarding practices across regions and categories.

Required Qualifications

• Bachelor’s degree in Supply Chain, Business, Finance, Engineering, IT, or related discipline; equivalent practical experience may be considered.

• 3+ years of experience in supplier onboarding, supplier enablement, procurement operations, P2P, vendor master data, or SAP Ariba operations.

• Working knowledge of SAP Ariba supplier onboarding / supplier lifecycle processes, supplier registration, supplier questionnaires, approvals, and supplier data requirements.

• Experience coordinating with suppliers, requesters, category managers, compliance, master data, IT, and procurement operations teams.

• Strong attention to detail, documentation discipline, issue resolution, stakeholder follow-up, and Excel / reporting skills.
  

Preferred Qualifications

• Experience in SAP Ariba SLP, Buying & Invoicing, Guided Buying, Ariba Network, or supplier master-data operations.

• Experience working in a global procurement CoE, shared-services, or multi-region supplier enablement environment.

• Exposure to supplier risk, banking / tax validation, duplicate supplier prevention, compliance documentation, and audit controls.

• Ability to build process maps, SOPs, trackers, dashboards, and process-improvement recommendations.

• Lean Six Sigma, SAP Ariba certification, procurement certification, or project-management exposure preferred.

• Success Measures / KPIs

• Reduced supplier onboarding cycle time and aging of open onboarding requests.

• Improved first-pass completeness of supplier onboarding submissions.

• Reduction in duplicate, incomplete, or non-compliant supplier setup requests.

• Improved stakeholder and supplier experience through proactive communication and clear status visibility.

• Higher data quality, control adherence, and audit readiness for supplier onboarding records.
  

Key Stakeholders

• Business requesters and approvers

• Category managers and regional procurement teams

• Procurement Operations and Global SCM CoE

• Supplier Enablement, Master Data, Compliance, Tax, Banking, and Legal stakeholders

• SAP Ariba AMS, Digital, IT, and suppliers
  

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact [email protected].

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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