Senior Manager, Technical support and Project Sales

Role:  Senior Manager, Technical support and Project Sales

Location: Gurgaon, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This role will be responsible for achieving sales targets, pipeline management, and customer engagement, including technical support and key project coordination. Acts as the primary technical contact for customers, supporting inquiries, mega projects, and specification alignment. Strong focus on sales engineering, with expertise in AC products (RLC & VRF), competitive benchmarking, and collaboration with product and engineering teams.

Key Responsibilities

1. PJ SALES

• Sales & Order Plan achievement

• Customer engagement cadence (Online/ F2F meeting)

• Pipeline management & analysis

• Technical support & training especially (e.g. selection optimization and spec check)

• Customer visit/ meet for Mega PJs

• 1st contact point: for technical inquiry from customers

2. Sales Engineering

Key Responsibilities:

• Product Knowledge

  • In-depth knowledge of existing Air conditioning product line-up (RLC & VRF)

  • Competitive benchmarking

  • Working closely with product management and sales teams to identify gaps

  • Working closely with engineering teams

  • Participating in new product introduction

  • undefined

• CFD Analysis        

  • Key Activities.

    • Simulate CFD for customer’s project requirements

    • Provide CFD result report to customers

  • Expected Result

    • CFD completed on a schedule of customer targets

    • Customer satisfaction

  • Key Performance Indicators

    • CFD should finish on a schedule of customers

    • To make satisfaction for customers and sales reinforcement

    • Set annual target to align with supervisor

    • undefined

• Sales Tool Development

  • Proof reading technical inputs to sales tools like Catalogues, product AVs, manuals etc…..

  • Developing and participating in improvement of technical tools

    • Selection software, diagnostic tool or other software either with suppliers / partners or own developers

    • Plan and spec tools, benchmarking tools to pitch against competitors

  • Attending and supporting technical seminars

  • Supporting exhibitions and trade shows

• Sales Engineering

  • Providing day-to-day technical support to sales teams

  • Developing technical materials for sales team

  • Supporting on projects design

  • undefined

• Technical training

  • Developing & improving exhaustive material together with suppliers / partners

  • Supporting execution for annual training calendar:  Employees and channel partners

  • Developing ‘train-the-trainers’ across geographies

  • Developing training center layouts and supporting execution: Own and channel partners

• Additional Responsibilities:

  • Maintain sales tools including competitive comparisons, feature/benefit value, product gap analysis.

  • Develop pre-sales technical materials that aid in the selection, application and sales of VRF system products; like application notes, submittals, technical manuals and drawings.

  • Clearly articulate product features and value in public speaking events such as distributor, sales, and customer training.

  • Establish positive working relationships with the field sales force and be viewed as an authority regarding all product sales and application opportunities.

  • Collaborate with Marketing and Product Management to develop support material for new products, including installation and service manuals, product data manuals, service manuals, etc.

  • Work with multi-functional teams to support the organization through field reports and quality management initiatives. Willingness to take on any task or project that will benefit the company.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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