Technician, Customer Service

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.

Role Overview

In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.

Key Responsibilities

• Leading and managing the Pre-Sales team to deliver outstanding customer support

• Developing apprentices within the team and supporting their professional growth

• Overseeing team skills development and coordinating training initiatives

• Managing government schemes, including MCS umbrella and other relevant programmes

• Supporting the introduction of new equipment into the product portfolio

• Assisting in the design and sale of equipment for both small and large-scale projects

• Providing support across domestic and commercial heating product lines

• Ensuring accurate handling of customer data, billing information, and product specifications
  

What We’re Looking For

• Experience in customer service and/or pre-sales support

• Previous team leadership or supervisory experience

• Strong organisational and communication skills

• Ability to work with structured processes while maintaining a customer-centric approach

• Interest or experience in heating, technical products, or related sectors (desirable)

Minimum Requirements:

• IT Skills

• People skills

• Time management skills

• Communication and presentation skills

• An understanding of government schemes an advantage but full training will be given.

• An understanding of ASHP's an advantage but full training will be given

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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