Product & Technical Services Manager, Remote US

Country:

United States of America

Location:

CATXO: Carrier-Home Texas Remote Location, Remote City, TX, 75001 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

This position is for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical HVAC Service who troubleshoots customer issues and provides critical training to largest strategic account customers.  Position will provide over the phone and, when necessary, on-site technical support for high profile strategic account customers to ensure timely resolution of complex issues.    Position coordinates with local labor provider to implement proposed fixes from investigation and diagnosis of issue.

The Product & Technical Services Manager may sit anywhere in the United States, working remotely.

Key Responsibilities:

• Contributes as the technical post-sale subject matter expert for multiple HVAC products and services.

• Resolves issues surrounding installation, usage, and training on products.

• Maintain and assess warranty and non-warranty related issues.

• Coordinates with customer service and sales team to identify customer support and service needs.

• Conducts training sessions, product demonstrations and develops criteria for evaluating effectives of training activities.

• Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training projects for customs and team members. Ensure implementation of training program.

Traveling up to 25% in the USA.

Required Qualifications

• High school diploma or GED.

• 5+ years in commercial HVAC service experience.

• Valid Driver’s License.

Preferred Qualifications

• Strong interpersonal, analytical and communication skills.

• Ability to diagnose and resolve the customer complaint to ensure maximum equipment up-time.

• Sense of urgency, self-initiative, commitment, and sense of ownership.

• Strong ability to work cross-functionally with both internal and external contacts.

• Highly organized with strong attention to detail, while also able to manage multiple priorities.

• Ability to work under pressure and handle complex customer technical issues.

• Highly motivated individual.

• Capable of making decisions to resolve problems immediately.

• Knowledge of Microsoft Office and SalesForce.com.

• Experience with defining, capturing, and improving key metrics.

RSRCAR

#LI-Remote

Pay Range:

$74,181 - $130,206 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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